Customer Credit & Collection Manager

The Customer Credit & Collection manager is responsible for managing and overseeing the customers credit risks and the collection of accounts receivable. This includes managing our global credit insurance policy, ensuring timely payments, and maintaining positive relationships with clients. The ideal candidate will have strong organizational skills, attention to detail, and experience in collection activity

Responsibilities:

• Monitor customer credit risk & due diligence on potential customers.
• Increase/decrease credit coverages according to the needs
• Ensure we meet the credit insurance policy terms
• Manage and oversee the collection process for outstanding invoices.
• Monitor accounts receivable aging reports and identify overdue accounts.
• Contact clients via phone, email, or in-person to follow up on payments.
• Manage local collection providers in direct sales countries
• Collaborate with the finance team to reconcile accounts and resolve discrepancies.
• Prepare regular reports on collection activities and outstanding balances.
• Provide exceptional customer service to maintain positive client relationships.
• Assist in the development of collection policies and procedures.
• Stay updated on relevant laws and regulations related to collections.
• Perform other tasks as required by the company.
  
  

Requirements:

• Associate’s degree in finance, Accounting, Business Administration, or related field (Bachelor’s degree preferred).
• Fluent English
• 2-3 years of experience in collection, or a similar role in a Global Company.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Proficiency in financial software and Microsoft Office Suite (Excel, Word, etc.).
• Attention to detail and accuracy in handling financial data.
• Effective communication skills, both written and verbal