Guest Services Agent (Seasonal 2026)

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About The Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Guest Services Agent for the Season 2026 to join our Front Office team.

This role is essential in delivering a seamless arrival and departure experience, ensuring guests feel welcomed, supported, and cared for from the very first moment until their departure. You will act as a key point of contact for guest luggage handling, information sharing, and coordination of guest requests across departments, always delivering service at the highest luxury standards.

What You Will Do

• Handle guest arrivals and departures with efficiency, professionalism, and genuine hospitality.
• Manage all luggage handling processes, ensuring safe, accurate, and timely delivery.
• Create a warm and welcoming arrival experience for all guests.
• Provide guests with detailed information about hotel services, facilities, and the surrounding area.
• Assist with guest requests in close coordination with Front Desk and Concierge teams.
• Maintain knowledge of hotel operations, room types, VIP arrivals, and daily activities.
• Ensure accurate handling, storage, and tracking of luggage and guest belongings.
• Deliver items such as messages, mail, packages, and special requests promptly.
• Assist with room moves, rooming, and orientation when required.
• Support valet parking operations and traffic management at hotel entrances.
• Maintain cleanliness and organization of all front-of-house and luggage storage areas.
• Ensure all guest interactions reflect the highest level of service and professionalism.
• Assist other departments during busy operational periods to ensure smooth hotel flow.
  
  

What You Bring

• A High School Diploma or equivalent is required.
• Applicants must have a European Passport or legal right to work in Greece.
• Fluency in English is essential; Greek is an advantage.
• Previous experience in a similar guest-facing or hospitality role is an advantage.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to work in a fast-paced, luxury hospitality environment.
• Physically capable of handling luggage and operational demands of the role.
  
  

What We Offer

• Competitive Salary & Benefits Package
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
• Ticket Restaurant allowance of €100/month
• Complimentary nights at Four Seasons Hotels & Resorts worldwide
• Employee Recognition Program
• Global Travel opportunities through Task Forces and Transfers
• Access to Four Seasons global Training & Development programs
  
  

Schedule & Hours

Summer Seasonal Position – 5 working days per week, 2 days off.

Schedule may vary weekly based on operational needs.

If you are passionate about delivering exceptional guest experiences and want to be part of a world-class luxury hospitality team, we would love to hear from you.