Account Associate, Southeastern Europe

Department: Commercial - Sales & Account Management

Location: Athens, Greece

Description

Are you enthusiastic about the energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry?

Aurora is seeking an Account Associate to join our Southeastern team. In this role, you'll drive sales and manage accounts for our energy market subscription and software services. We're looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You'll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.

Key Responsibilities

• You will develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• You will maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organisation to enhance collaboration and drive long-term value.
• You will reengage customers whose one-year deals are approaching renewal.
• You will drive account value growth by cross-selling and up-selling services regionally.
• You will provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• You will leverage growth opportunities by closely tracking account milestones and activities to anticipate future needs and develop strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• You will lead negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• You will maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
  
  

Required Attributes

Skills, Knowledge and Expertise

• 1–2 years of technical or subscription sales experience.
• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
• Relevant Bachelor's or Master's degree in Energy, Economics, or a related discipline.
• Calm and adaptable in high-pressure and uncertain situations.
• Highly organized, persistent, and diligent.
• Proactive and versatile in adapting to an evolving and fast-moving industry.
• Strong ability to communicate and collaborate effectively with senior stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Proven success in team-oriented environments.
• Passionate and curious about the energy transition.
• Fluent in English and Romanian European language (Business level).
  
  

Desirable Attributes

• Sales, business development and client relationship experience in energy-related subscription sales Account Management and Customer Success
• Experience with Salesforce or other CRM system
• Previous professional exposure to energy economics, power markets and power networks
• Fluency in a major European language beyond English and Romanian is a plus
  
  

Benefits

Some of the benefits we include are:

• Meal Cards
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Holiday Entitlement
• Hybrid Working
  
  

At Aurora, we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working and flexible start and finish times. Please talk to us during the interview about the flexibility we could offer, and we will be happy to explore the best available option for you.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.