German Customer Support Specialist in Athens (Part-time & Remote)
Oceanic View Solutions
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Join us as a Customer Success Specialist and become part of a team that values innovation, teamwork, and the ability to excel in a fast-paced environment. This role could be the perfect opportunity for you!
About Us:
We take pride in providing outstanding service to both our clients and their customers. Our success is driven by a culture of innovation, a talented team, and a strong commitment to maintaining high-quality standards in everything we do.
Role Overview:
As a Customer Support Specialist, your primary responsibility will be addressing customer inquiries, resolving issues, and keeping accurate records. You’ll focus on offering personalized solutions, ensuring customer satisfaction, and upholding our service standards.
Key Responsibilities:
About Us:
We take pride in providing outstanding service to both our clients and their customers. Our success is driven by a culture of innovation, a talented team, and a strong commitment to maintaining high-quality standards in everything we do.
Role Overview:
As a Customer Support Specialist, your primary responsibility will be addressing customer inquiries, resolving issues, and keeping accurate records. You’ll focus on offering personalized solutions, ensuring customer satisfaction, and upholding our service standards.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and chat, providing timely and effective solutions
- Update and maintain accurate customer records
- Work closely with internal teams to resolve issues promptly
- Identify customer needs and deliver tailored support
- Consistently ensure a positive customer experience and uphold quality standards
- Proficiency in German (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Greek residency card
- At least one year of experience in Customer Support or a related role.
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
- Attractive Salary: Competitive pay that values your expertise
- Performance Bonus: Additional rewards based on your success
- Health and Life Insurance: Comprehensive plans for your peace of mind
- Remote Work: Enjoy the flexibility of working from home
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