Operations and Quality Manager

Engel & Völkers Ελλάδος
Πλήρης απασχόληση
Αθήνα
With over 45 years of experience in the real estate market, Engel & Völkers is one of the world’s leading service companies specialized in the sale and leasehold of high-end residential properties, commercial real estate and yachts. We are currently operating in over 1,000 locations in over 35 countries, worldwide.

Thanks to our growing expansion, we are looking for an experienced Operations and Quality Manager.


Location: Athens, Greece

Reports to: Executive Management


The Operations and Quality Manager oversees daily office operations and ensures the company’s systems, processes, and policies are executed efficiently. This role is instrumental in aligning operational activities with the company’s strategy, optimizing productivity, and enhancing service quality in close collaboration with the Sales Department.


Key Responsibilities



  • Implement and adapt company strategies into operational activities

  • Analyze and improve internal office workflows to enhance efficiency

  • Enhance existing processes to maximize productivity

  • Establish and maintain quality control measures across all operations

  • Define and track KPIs to measure operational performance

  • Collaborate with Sales Department to ensure exceptional service delivery

  • Monitor and analyze customer feedback for continuous improvement

  • Support and mentor staff to align with company goals



Required Qualifications



  • Minimum 5-7 years of total professional experience. At least 3-4 years in a similar operational management role, preferably in real estate or service industry

  • Bachelor's degree in Business Administration or related field; Master's degree (MBA) preferred

  • Advanced proficiency in Microsoft Office Suite

  • Experience with ERP and CRM systems

  • Fluent in English (written and verbal)

  • Strategic thinking, analytical and problem-solving

  • Expertise in process optimization and quality management

  • Change management skills



We offer



  • Competitive compensation package

  • Private health insurance coverage

  • Learning & upskilling opportunities

  • Opportunity to become a member of our growing and highly-motivated global team



If you are interested in working for a service-oriented and international real estate brand, you have an outgoing manner and enjoy working with people, come be a part of our journey as we strive towards excellence together.


Apply now and embark on a rewarding career with us!


Engel & Völkers is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees

Πώς να εφαρμόσει

Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.

Δημοσιεύστε ένα βιογραφικό

Παρόμοιες εργασίες

Πωλητής/τρια

Αφοι Ψαραδελλη ΟΕ, Αθήνα
πριν 2 ώρες
Θέλετε να γίνετε μέρος μιας εταιρείας με παράδοση 40 ετών στον χώρο του εμπορίου; Η PSARADELLIS A.E , ένας από τους πρωτοπόρους στον κλάδο των πλακιδίων και ειδών υγιεινής στην Ελλάδα, αναζητά ενθουσιώδεις και αξιόπιστους πωλητές για τα καταστήματα τις στην ΠΑΤΡΑ. Με μια παρουσία που χαρακτηρίζεται από την αξιοπιστία και την αφοσίωση, η PSARADELLIS διατηρεί την ποιότητα και την...

ΗΡΩΝ – Τηλεφωνικοί Εκπρόσωποι με προϋπηρεσία στην ενέργεια για διαχείριση LEADS / FULL REMOTE

BFS Group, Αθήνα
πριν 2 ώρες
H BFS GROUP ,Leading Employer in Greece , συνεργαζόμενος όμιλος εταιρειών με την ΗΡΩΝ Θερμοηλεκτρική, ένα από τα μεγαλύτερα Call Center με έδρα στον Αγ. Δημήτριο, αναζητά άμεσα άτομα για τη διαχείριση LEADS (Όχι κρύα λίστα).   Απαραίτητα Προσόντα: Απόφοιτος Λυκείου Απαραίτητη προϋπηρεσία σε τηλεφωνικές πωλήσεις σε ρεύμα  Επικοινωνιακές δεξιότητες Επαγγελματισμός & ομαδικό πνεύμα Θετική διάθεση       Προσφέρονται: Υψηλός σταθερός μισθός αναλόγως...

ARCHITECT - CIVIL ENGINEER (Site Based Role)

KEN INTERNATIONAL , Αθήνα
πριν 2 ώρες
PROJECT MANAGER FOR SITE SUPERVISION ( CUM ARCHITECT-CIVIL ENGINEER ) Locations: Athens,Greece   Applicants must indicate their country of interest Abu Dhabi (AD), Dubai (DU), India (IN), Greece (GR) About the Role: Ken International is seeking a Project Manager with a proven interest in managing complex construction projects from start to finish, including site supervision responsibilities. This role is ideal for...