Sales Support Officer (m/f/d)

Responsibilities

• In this job you will perform end-to-end order taking process in SAP including monitoring and plausible corrections in e-channel orders


• Also, you will coordinate order related tasks (delivery time, cylinder pick-up, product availability, etc.) with the respective departments (Distribution, Sales, etc.)


• In addition, you will inform customers for all sales related topics including but not limited to campaigns, marketing related issues and special events


• Moreover, you will undertake the handling of Customer Master Data (creation, maintenance and update) for the whole customer base, except from Homecare customers


• Additionally, you will undertake full responsibility of the CRM (Salesforce.com) as an administrator/expert user and you will provide support to users, such as trainings, troubleshooting, as well as reporting to senior management


• Also, you will support the exports process to Intercompany and other customers, in accordance with business requirements and company standards (invoicing, data handling, etc.)


• Furthermore, you will act as an administrator to the Linde Archive tool and you will support all the requirements of the customers (e-billing, track of documents and ad-hoc requests)


• Lastly, you will provide reports as requested in the area of responsibility, support the enveloping process and the timely distribution of documents to the customers

Qualifications

• You have a Bachelor's degree in Business Administration, Accounting or Finance. Master's degree will be considered an asset


• Moreover, you have acquired 2-3 years of working experience in a commercial department, preferably in the industrial/manufacturing sector


• Additionally, you are familiar with ERP (e.g. SAP) and CRM systems, as well as an expert user of the MS Office suite


• Also, experience with exports processes and requirements is desirable


• In addition, you have very good knowledge of English


• Furthermore, you demonstrate very good communication skills, ability to work well, under pressure and to adhere binding deadline