ESM / ITSM Consultant

As an ESM / ITSM Consultant, you will be an integral part of our software development and support team. You will be responsible for configuring, maintaining, enhancing, and supporting BMC software products and similar tools. Your role involves collaborating with software engineers to deliver solutions aligned with user needs and business requirements. Additionally, you will provide technical support to customers, perform software upgrades, and ensure compliance with licensing agreements.

Your Tasks:

• Configure, maintain, enhance, and support the top market vendors' ESM / ITSM software products.


• Customize and add new features to software solutions based on business requirements.


• Develop software using low-code and no-code platforms to address specific needs.


• Support customer operations related to software packages and developed solutions.


• Conduct tests for applications, troubleshoot problems, and assist with product launches.


• Provide technical support to resolve application-related issues promptly.


• Perform software upgrades and manage software licensing.

Your Skills & Knowledge:

• 1 to 3 years of experience as a Software Engineer or Software Developer.


• Good knowledge of Java, JavaScript, REST API, HTML and CSS.


• Familiarity with Apache Maven and Eclipse IDE is a plus.


• Administrator or Developer experience on BMC ITSM or similar tools preferred.


• Proficiency in test-driven development methodologies.


• Ability to document requirements and specifications accurately.


• Experience with relational database management systems (RDBMS).


• Familiarity with reporting tools such as Grafana and YellowFin is advantageous.


• Knowledge of Operations Management and Service Management tools is beneficial.


• Strong problem-solving skills to address technical challenges effectively.


• Excellent teamwork skills to collaborate with internal teams and customers.


• Eagerness to take on new responsibilities and challenges.


• ITIL v4 certification is a plus.


• Bachelor’s degree in Computer Science, Software Engineering, Informatics, or related field.

Benefits:

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Our company is people - centric and offers personalized benefits to each employee:

• We want you to be well compensated for what you bring in, so we offer an attractive salary package


• Your health matters to us, so all colleagues have a private health insurance plan from day one


• We are excited for challenges, so you are invited to take part in exciting projects


• We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide


• We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!

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