Head Waiter/tress - Santorini

Empiria Group is hiring for its properties in Santorini

HEAD WAITER/TRESS

Our Story

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

The Head Waiter/tress ensures that all guests are served according to Brand Standards in the Restaurant / Bar / Lounge areas. The highest standards of hospitality are always demonstrated within all food and beverage areas. Takes orders for, serves (when applicable, prepares) food and beverages for guests in a friendly, timely and efficient manner.

Key duties and responsibilities

• Supervising and coordinating the daily operations of the restaurant or dining area within the hotel, ensuring smooth service delivery and guest satisfaction.


• Ensuring that guests are greeted warmly, seated promptly, and provided with exceptional service throughout their dining experience.


• Overseeing the setting of tables, maintaining cleanliness and organization of the dining area, and ensuring it meets hotel standards.


• Managing guest orders, coordinating with the kitchen staff to ensure timely delivery of food and beverages, and ensuring orders are served accurately.


• Handling guest inquiries, special requests, and complaints efficiently, ensuring immediate and effective resolution to guarantee satisfaction.


• Monitoring and managing inventory of dining supplies and beverages, ensuring stock levels are maintained and minimizing waste.


• Upselling food, beverages & drinks.


• Ensuring the implementation of health, safety, and hygiene standards, and overseeing the maintenance of a clean, safe, and welcoming environment.


• Collaborating with other hotel departments, including front desk and housekeeping, to ensure guests' needs are met beyond the dining experience.

• 3 or more years working experience in a similar role in the 5-star hotels or high-volume venues

• Degree / Diploma in tourism or in a relevant field


• Excellent knowledge of English language. Any additional language will be considered an asset


• Flexibility to respond to a range of different work situations


• Passion for delivering exceptional levels of guest service

• Staff accommodation with Wi-Fi access & A/C


• Half board (Breakfast & Lunch)


• Ongoing training


• Great opportunities for professional development within the company or other hotel members of Marriott International.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!