Field Technician

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We’re seeking a skilled  Field Services Technician to join our team.

Location: Athens (North Suburbs)

Working Model: On Site

Working Hours: Shifts between 08:00 – 22:00

Main Responsibilities

• Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer
• Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions
• Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises
• Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
• Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely
• Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
• Adheres to current regulatory requirements where applicable 

What we are looking for:

• Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field
• Hands-on experience with PC or Payment Machines’ maintenance is desirable. Experience in Satellite Equipment, Content Management and structured cabling will be appreciated.
• Strong troubleshooting skills
• Fluency in Greek and English oral and written
• Good knowledge of MS Office
• Availability to work in shifts
• Driving License (type B)
• Completed military obligations (for male candidates)

Soft Skills:

• Good communication and organizational skills
• Accuracy and attention to detail
• Ability to work effectively under pressure and within time constraints
• Ability to work efficiently both within a team as well as independently

What you will gain:

‍️Friendly and dynamic working environment

Formal training and Professional Qualifications fully funded

Competitive compensation package

Private Health Insurance

Work-Life Balance initiatives

‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)

A Buddy who will support you with your onboarding

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