Technical Support Engineer

About Phaistos

Phaistos Networks is a leading Ad-Tech company in Greece, with 26 years of expertise in building cutting-edge Advertising Solutions and Innovative Services, on a mission to transform the Advertising Ecosystem.

We provide a variety of digital marketing solutions & services to our enterprise-class customers and partners (Publishers, Broadcasters, Agencies & Brands).

Overview

The Technical Support Engineer is responsible for managing and resolving issues related to the integration of our ad tech products on our partner's websites. This role requires a good understanding of web development principles and the ability to effectively troubleshoot technical issues.

Responsibilities

• Collaborate with colleagues to address technical issues related to publishers and agencies on a regular basis.
• Assist with the integration of our scripts onto various websites, identifying and resolving any issues that arise due to unique implementation.
• Provide prompt troubleshooting and answer inquiries, independently or with the assistance of the development team.
• Create test pages, write documentation, and provide clear instructions for reproducing problems, facilitating efficient resolution by the development team.
• Identify and resolve issues with HTML creatives to ensure optimal performance and functionality.
• Maintain a knowledge base documenting issues and solutions, as well as the steps taken to identify and resolve problems.
  
  

Qualifications And Skills

• Solid understanding of web technologies and how the web works.
• Previous experience in web development projects, either professionally or through personal projects.
• Basic knowledge in web programming languages like HTML , CSS and Javascript.
• Ability to diagnose and troubleshoot basic integration issues.
• Excellent problem-solving and communication skills.
• Strong time management skills.
• Critical thinking skills to analyze and address complex problems.
  
  

Benefits

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

• Competitive remuneration package
• Private health insurance plan
• Continuous training opportunities and certifications
• A positive and supportive working environment
• Corporate workstation and equipment