German Customer Experience Specialist in Athens (Fully Remote)
Oceanic View Solutions
Πλήρης απασχόληση Μακρινός
Ηράκλειο
Step into the role of a Customer Success Specialist and become part of a team that celebrates innovation, collaboration, and the ability to thrive in a fast-moving environment. This opportunity could be your ideal fit!
About Us:
We pride ourselves on delivering exceptional service to our clients and their customers. Our success stems from a culture of innovation, a skilled team, and a strong commitment to quality in everything we do.
Role Overview:
As a Customer Support Specialist, you will address customer inquiries, resolve issues, and keep accurate records. Your efforts will focus on delivering customized solutions, ensuring satisfaction, and maintaining our high standards of service.
Key Responsibilities:
About Us:
We pride ourselves on delivering exceptional service to our clients and their customers. Our success stems from a culture of innovation, a skilled team, and a strong commitment to quality in everything we do.
Role Overview:
As a Customer Support Specialist, you will address customer inquiries, resolve issues, and keep accurate records. Your efforts will focus on delivering customized solutions, ensuring satisfaction, and maintaining our high standards of service.
Key Responsibilities:
- Respond to customer inquiries through phone, email, and chat, providing timely and effective solutions
- Update and maintain accurate customer records
- Work closely with internal teams to resolve issues promptly
- Identify customer needs and deliver tailored support
- Consistently ensure a positive customer experience and uphold quality standards
- Proficiency in German (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Greek residency card
- At least one year of experience in Customer Support or a related role.
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
- Attractive Salary: Competitive pay that values your expertise
- Performance Bonus: Additional rewards based on your success
- Health and Life Insurance: Comprehensive plans for your peace of mind
- Remote Work: Enjoy the flexibility of working from home
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