German Customer Experience Specialist in Athens (Hybrid)

Become a Customer Success Specialist and join a team that values creativity, approachability, and the ability to thrive in a dynamic, fast-paced setting. This role could be your perfect match!

About Us:

We are committed to providing outstanding service to our clients and their customers. Our success is built on innovation, a talented team, and an infrastructure that prioritizes quality in all aspects of our work.

Role Overview:

As a Customer Support Specialist, you’ll assist clients with their inquiries, resolve issues, and maintain accurate records. Your role will involve delivering personalized solutions, ensuring customer satisfaction, and upholding our commitment to exceptional service.

Key Responsibilities:

• Engage with customers via phone, email, and chat to address inquiries and resolve concerns
• Maintain and update customer records with accurate information
• Collaborate with teams to ensure timely and effective resolution of client issues
• Understand customer needs to provide tailored solutions and support
• Consistently deliver a positive customer experience and uphold service standards
  
  
  

Requirements:

• Proficiency in German (C1/C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Greek residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
  
  
  

Why join us:

• Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience
• Performance Bonus: Earn additional rewards based on your contributions and achievements
• Health and Life Insurance: Comprehensive plans to ensure your well-being
• Hybrid Work Model: Enjoy the flexibility of combining remote work with in-office collaboration for an optimal work-life balance
  
  
  

Ready to take the next step in your customer support career? Apply today and help us deliver exceptional service!