Customer Advisor (German Market)
WorldClassTalents
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Schedule: Monday to Sunday, 08:00 AM – 12:00 AM (rotational shifts)
Work Setup: Hybrid (Remote flexibility)
Key Responsibilities
Work Setup: Hybrid (Remote flexibility)
Key Responsibilities
- Provide top-notch customer support to German-speaking clients via phone, email, and chat.
- Address and resolve customer inquiries about products, services, and account details efficiently.
- Ensure a high standard of customer satisfaction by understanding and meeting customer needs.
- Assist in troubleshooting issues and escalating complex cases to relevant teams when necessary.
- Maintain accurate records of customer interactions and feedback for service improvement.
- Language Proficiency: Native or fluent in German (C1/C2 level) and proficient in English (B2 level).
- Excellent communication skills with a customer-oriented mindset.
- Ability to work flexible hours, including weekends and holidays, in a rotational schedule.
- Prior experience in customer service is preferred but not required.
- Basic computer skills and familiarity with CRM systems.
- Competitive salary with performance-based incentives.
- Flexible hybrid work model.
- Comprehensive training program to ensure your success in the role.
- Private health insurance and other company benefits.
- Opportunity to work in a dynamic, multicultural environment in Athens.
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