Guest Service Agent - Ηράκλειο Κρήτης

TUI Magic Life Candia Maris, 5* Adults-Only All-Inclusive Fitness & Entertainment Beach Resort and member of the award-winning Metaxa Hospitality Group in Heraklion, Crete invites you to join its team. TUI Magic Life Candia Maris is looking for the season 2025:

Guest Service Agent

Key Responsibilities:

• Acting as the point of reference for guests who need assistance or information and attending to their requirements


• Anticipate guest needs and build rapport with customers


• Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel


• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)


• Make reservations at the restaurants, taking and distributing messages or mail and redirecting calls


• Ensure compliance with health and quality standards


• Responding to complaints and finding the appropriate solution


• Reply to requests (via email, social media and other) according to hotel rules

Essential Qualifications:

• Proficiency in English (oral and written)


• Solid knowledge of MS Office


• Excellent communication skills


• Flexibility to work in shifts (morning/afternoon)

Desirable Qualifications:

• Previous experience in similar role in 5* hotel environment or customer service in other industry


• Bachelor’s degree in hospitality or in related field


• Familiarity with social media


• Knowledge of German or other languages


• Knowledge of hotel systems such as PMS, POS, and CRM

Benefits:

• Free meals at the Staff Restaurant


• Excellent working environment (company competitions, recognition through ''Employee of the Month'' and ‘'Employee of the Year'')


• Child Bonus and Wedding Bonus (if you got married or became a parent during our cooperation)


• Continuous training opportunities


• Professional development prospects