Deepfield Post-Sales Engineer

Job Description

The Team You'll Be Part Of

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Deepfield is a Nokia-owned company that builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks. We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform. Join us and help us advance state-of-the-art network intelligence.

How You Will Contribute And What You Will Learn

What You Will Learn And Contribute To

We are hiring an experienced (minimum 5+ years) Post Sales Engineer who has worked with Service Provider accounts such as ISPs, MSOs, Telcos, and/or Mobile with a focus on network security. You will provide technical assistance related to IP traffic management, network analytics, DDoS threat and mitigation, customer training on Deepfield Product suite when appropriate, and advocate for the client experience.

The ability for the post sales engineer to go deep into technical questions, as well as having solid presentation skills are a must. Having and understanding of ISP traffic patterns and challenges is also appropriate.

What You’ll Do

• Provide use case driven support to customers using all Deepfield Applications (Cloud Intelligence, Subscriber Intelligence, Operational Intelligence, Defender DDoS)
• Deliver IP traffic management and network analytics solutions to customers
• DDoS detection and mitigation solutions to customers
• Analyze client and global internet traffic patterns, reporting on lessons learned and fundamentals
• Provide customer demonstrations and technical walkthroughs
• Train customers on the Nokia Deepfield products in both formal and informal situations
• Develop and strengthen relationships with existing customer accounts
• Liaison between the client(s) and Nokia-Deepfield BU to display and evolve product value
• Partner with Deepfield Technical Operations Engineers for customer upgrades and deployments
• Partner with Deepfield Security Operations Engineers for resolution to customer’s attack events
• Deployment and maintenance of Deepfield solutions, on-premises, and in-cloud
• Customer advocacy – customer engagement lead, assisting customers to help them maximize usage of the solution, responsible for identifying customer requirements and ensuring customer satisfaction with the Deepfield solution
• Providing professional services to assist with solution customization and integration into their environments
• Work closely with R&D to manage escalation of customer issues that require development team engagement and support
• Assist with writing and updating technical documentation
• Travel to attend technical trade shows, training, and customer meetings as required
• Flexibility in client meetings to allow for changing remote work requirements
• Work alongside industry leading team members
  
  

Key Skills And Experience

Your Knowledge & Experience

• Proficiency with advanced configuration and management of Service Provider networks
• Proficiency with Routing & Switching, Security, Collaboration and Data Center
• DDoS traffic patterns
• Packet Inspection
• Experience with NetFlow/SFlow/IPFIX
• TCP/IP networking (ISIS OSPF BGP SNMP DNS)
• Scripting experience
• Using Linux/UNIX operating systems at a user or admin level
• Basic understanding of Git repositories
• Scripting experience with Python
• Understanding of how distributed compute cluster functions
• Working within a ticket tracking system (Salesforce, JIRA, a plus)
• Cloud hosting experience (such as Amazon Web Services)
• Familiarity with big data technologies (such as Hadoop)
• Experience with virtual platforms (such as VMware, Hyper-V, etc.)
• Understanding of configuration management (such as SaltStack, Puppet)
• Building strong relationships with customers
• Listening and communication: strong written and oral communication skills are essential
• Being a self-starter, pro-active in identifying customer issues and driving to resolution
• Thriving in a fast-paced, quickly evolving, tech start-up environment
• Contributing remotely to a collaborative, dynamic, and diverse team
• Excellent verbal and written communication skills
  
  

Benefits

• We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family.
• As part of our commitment to your health, we offer an annual medical check-up program.
• We offer a pension plan to help you plan for your future and ensure financial security after retirement.
• Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly)
• You will be provided with a company mobile device and subscription to stay connected and efficient in your work.
• We offer company bus transportation to facilitate your daily commute to and from work.
• Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance.
• Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements.
• Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics.
• Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success.
• Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store.
• Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team.
• Enjoy 90 calendar days of paid leave for the arrival of a new child.
• Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being.
• E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.
• We provide ample opportunities for career growth and development, including training programs and mentorship initiatives.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.