Customer Success Manager

About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energies, utilities, other onshore industries, and aviation. Our cutting-edge software solutions and services help clients manage risk, optimize performance, reduce costs, and increase revenues, deploying the latest technologies. StormGeo has more than 650 employees in 26 offices across the world. Our employees are skilled, dedicated, and comprise a wonderful international team. We firmly believe that together, we can best support our global approach to “navigate tomorrow – today”. Since June 2021, StormGeo has been part of the Alfa Laval Group. Alfa Laval has a strong reputation for going the extra mile to overcome the toughest challenges. Our shared goal is to accelerate success for our customers, our people, and our planet. We strongly believe that curiosity is the spark behind great ideas. And great ideas drive progress.

Join the Bunker Revolution at StormGeo!

We are seeking a dedicated Customer Success Manager to join our team, focusing on our innovative bunker solutions. This role is pivotal in ensuring our clients achieve maximum value from our products and services, helping them optimize their bunker planning and procurement processes.

About the Role

As a Customer Success Manager for bunker clients, you will be the primary advocate for our customers, ensuring their needs are met and that they succeed with our solutions. This role involves building and maintaining strong client relationships, guiding clients through onboarding and adoption, and proactively driving client satisfaction and product utilization. This role is located in Athens, Oslo, Copenhagen, or Hamburg.

Main Responsibilities

• Serve as the primary point of contact and trusted advisor for bunker clients, ensuring long-term satisfaction and success.
• Proactively engage with clients to understand their needs, goals, and challenges, providing tailored solutions and recommendations.
• Facilitate the onboarding process, providing training and ensuring a seamless transition to our products and services.
• Monitor client usage and performance metrics, identifying opportunities to enhance value and drive product adoption.
• Collaborate closely with internal teams to advocate for clients’ needs and contribute to product and process improvements.
• Conduct regular check-ins and business reviews to ensure clients are achieving their desired outcomes.
• Address and resolve client issues promptly and effectively, escalating when necessary to ensure resolution.
• Maintain accurate client records and data, ensuring quality control and up-to-date documentation.

Core Requirements

• Strong knowledge and experience in bunker planning and procurement are essential.
• Proven experience of customer success, account management, or similar client-facing role, preferably within the bunker industry.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships.
• Strong problem-solving abilities with a proactive, solution-oriented mindset.
• Attention to detail and the ability to manage multiple client accounts effectively.
• Ability to work both independently and collaboratively in a dynamic, flexible environment.
• Proficiency in English (written and verbal).

Company Offers

• Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data
• Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals
• Hybrid Work Model
• International development opportunities to support your professional growth

If you're a skilled Customer Success Manager with a passion for making change and a desire to work with a dynamic and supportive team, apply now to join StormGeo!

At StormGeo, we value diverse perspectives and individuals who think critically and are willing to challenge assumptions. We encourage candidates from all backgrounds, communities, and industries to apply.

Come join us!

How to Apply: To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.