IT Support Engineer

We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as two states of Electrical Panel Production Plants.

The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us. We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises.

We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion & great results and provides to our employees special learning experiences that foster their personal and professional development.

As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target

Job duties:

• Users Support in Headquarters and our remote locations by resolving requests from our ticketing system
• Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators
• Troubleshooting hardware and software issues of corporate PCs and laptops.

Απαραίτητα Προσόντα:

• BSc degree in Information Technology or related field
• At least 2years of proven experience in a similar role
• Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)
• Experience in Antivirus and Antispam Software
• Experience on O365
• Having experience on IP Telephony
• Understanding basic principles of networking
• Being able to understand DSL and telephony issues in order to communicate them to vendors
• Very good communication skills and team player.

Παροχές:

The Company offers:

• Competitive remuneration package & extra benefits
• Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)
• Supportive management
• Among top industries in international market trends
• Multiple learning & career opportunities.