Junior IT Support Engineer

Junior IT Support Engineer

Main Duties & Responsibilities:

• Run the day-to-day technical support operations, which encompasses all troubleshooting, customer service issues, installations, and maintenance activities


• Ensure clients' issues and concerns are addressed in a timely manner


• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate.


• Interact with all customers on 2nd level to help resolve IT-related issues and provides answers in a timely manner


• Practice IT asset management, including maintenance of IT component inventory and related documentation and technical specification information


• Build, deploy and maintain systems, network, and security infrastructure & applications


• Assist with projects of all sizes including technology infrastructure and software projects.


• You may on occasion be required to travel between sites including other offices and store locations.

Requirements:

• BA/BS degree in Computer Science or related technical field or equivalent experience


• At least 1 year experience in a similar position


• Good knowledge of networking in terms of equipment as well as infrastructure


• Basic knowledge of Subnetting, Switching, Routing issues as well as VPN protocols


• Excellent knowledge of English Language


• Fluent oral and written command of the Greek language

• Confident, clear communicator who is able to manage client expectations whilst remaining calm and polite.


• Ability to thrive in a team environment, collaborating and achieving shared goals with others.


• Possess strong problem-solving skills with the ability to take initiative and work independently.