Spa Therapist / One&Only Kéa Island

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Spa Therapists are responsible for delivering exceptional treatments to guests of the spa in line with resort brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.

Key Duties and Responsibilities

SPA & RETAIL SALES

• Responsible for achieving retail sales targets as set by the Spa Manager.


• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.


• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.

TREATMENT STANDARDS/OPERATIONS

• Perform all treatments at an exceptional standard, as per the SPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.


• Update own knowledge of products and treatment brand standards, outside of formal training by Head Therapist.

GUEST RELATIONS

• Maintain the highest standard of guest services by following protocols and displaying genuine care and attention to detail.


• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.

HEALTH, SAFETY & HYGIENE

• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.


• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following SPA protocols.

Skills, Experience & Educational Requirements

• Certified/ diplomas as a beauty therapist


• Minimum of 1 year working experience in the 5-star spa/ hotel environment


• Good knowledge of English


• Good communication skills