Finnish-Speaking Technical Support Specialist - Athens, Greece

We are seeking skilled Finnish-speaking professionals to join our technical support team in Athens, Greece. This role offers an exciting opportunity to provide advanced technical assistance for a range of digital products and services.

Key Responsibilities:

• Provide Tier 2 technical support via chat, email, and phone
• Assist customers with troubleshooting complex issues related to digital platforms and apps
• Support content creators and monetized partners with account management and content-related problems
• Handle 20-25 cases per day across multiple channels
• Utilize and maintain customer relationship management (CRM) systems
• Stay updated on product features and technical specifications
  
  

Qualifications:

• Native or fluent proficiency in Finnish
• Excellent English communication skills
• Strong technical aptitude and problem-solving abilities
• Experience in IT support or related technical field preferred
• Ability to multitask and handle multiple chat sessions simultaneously
• Patient and empathetic approach to customer service
  
  

We Offer:

• Base salary: €1,300 per month
• Monthly performance bonus: €260 - €300
• 13th and 14th month salary
• Relocation package: Free flight ticket and 2 weeks hotel accommodation
• Assistance with finding long-term housing through partner agency
• Comprehensive training program
• Career growth opportunities in a dynamic tech environment
  
  

Location: Athens, Greece (on-site)

This position is ideal for tech-savvy Finnish speakers looking to develop their career in technical support while experiencing life in vibrant Athens, Greece.

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