Spanish Customer Support Agent

Job Title:Spanish Customer Support Agent

Location: Athens, Greece (Relocation & Work-From-Home Available)

Department: Customer Support

Job Type: Full-time

Job Overview:

Are you passionate about helping others and fluent in Spanish? Join our team in Athens, Greece as a Customer Support Agent, providing top-tier service to our Spanish-speaking customers. You will assist customers through various channels, ensuring their inquiries are resolved efficiently and with care. This is an exciting opportunity to work in a dynamic, international environment with **relocation support** and **work-from-home options** across Greece.

Key Responsibilities:

• Customer Support:
  
  
  

Handle customer inquiries through calls, emails, and live chat, providing solutions to a wide range of issues (technical, billing, product-related, etc.).

• Issue Resolution:
  
  
  

Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.

• Product Knowledge:
  
  
  

Stay updated with company products, services, and promotions to provide accurate information to customers.

• Documentation:
  
  
  

Record and document customer interactions, issues, and resolutions in the companys system for tracking purposes.

• Escalation Handling:
  
  
  

Collaborate with internal teams and escalate complex issues when necessary.

Qualifications:

• Languages:
• **Fluency in Spanish** (C1 level or above)
• **Proficiency in English** (B2 level or above)
• Experience:
• Previous experience in **customer service**, **call center**, or **support roles** is a plus, but not mandatory.
• Skills:
• Strong communication and interpersonal skills.
• Good problem-solving abilities.
• Tech-savvy with basic understanding of computer systems and software.
• Education:
• High School Diploma or equivalent required.
  
  
  

Perks and Benefits:

• Competitive Salary: Reflective of your language skills and customer service experience.
• Meal Vouchers
• Health Insurance: Comprehensive private medical plan after a probation period.
• Performance-Based Incentives: Monthly performance bonuses based on your KPI metrics.
• Paid Training: Comprehensive training provided to ensure success in the role.
• Career Development: Opportunities to grow within the company, with clear paths for career advancement.
• Positive Work Environment: Join a supportive and diverse team working together to provide excellent customer service.
  
  
  

Relocation Support:

We offer a generous **relocation package** to assist you in transitioning to Greece:

• **2 Weeks Hotel Accommodation**
• **Flight Ticket (within the EU)**
• **Airport Pickup**
• **Real Estate Agency Fee** covered for assistance in finding permanent housing.
  
  
  

Work-From-Home (WAH) Information:

• If Relocating:
  
  
  

Work-from-home setup will be in **Athens** after initial onboarding.

• If Local:
  
  
  

You can work from anywhere in **Greece**, provided you meet the technical requirements for remote work.

Working Hours:

• Schedule:
  
  
  

Monday to Sunday (rotating shifts)

Flexible working hours between 08:00 AM and 21:00 PM

Why Join Us?

• Exciting International Environment: Work with colleagues from all over the world.
• Supportive Team Culture: Be part of a company that values teamwork and collaboration.
• Work-Life Balance: Flexible working conditions and opportunities for remote work.
  
  
  

If youre ready for an exciting opportunity in customer service and looking to start a new chapter in beautiful Greece, apply now or send you CV to [email protected] and join our team!