Customer service key account manager

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities. In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts. Job description We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask. As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential. Applicant criteria

• A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
• A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
• Excellent communication skills, both written and verbal
• Critical thinking and problem solving skills
• A minimum typing speed of 40 wpm
• Good levels of diplomacy, when dealing with customer queries and complaints
• Fluent English, both written and verbal
  
  
  

The detail

• 8:30am to 5pm Mon-Fri (GMT)
• 20 days holiday per year + your birthday off
• You work as a contractor and are responsible for your own tax
• You need a min 20 MB broadband line, and your own PC/Laptop and headset