IT Service Desk

Job Description

IT Service Desk

13/11/2026

Job Description:

We are currently looking for an IT Service Desk to join our IT team in Athens, Greece.

By joining this role, you will provide first-level technical support to end users, ensuring the smooth operation of workplace technologies and IT services. You will assist employees with daily technical issues while contributing to an efficient and secure IT environment.

Your role will encompass:

• Provide technical support for hardware, software, and workplace IT services
• Troubleshoot issues related to Windows devices, Microsoft 365 applications, VPN connectivity, printers, and corporate systems
• Support onboarding and offboarding activities, including device preparation and user account setup
• Manage incidents and service requests through the ticketing system, ensuring timely resolution and accurate documentation
• Maintain IT asset records and support equipment lifecycle activities
• Collaborate with internal IT teams and escalate complex issues when required

What you bring to the role:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-2 years of experience in IT Support, Service Desk, or Help Desk environments
• Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking concepts
• Familiarity with ticketing systems and remote support tools
• Strong troubleshooting, communication, and customer service skills
• Good command of English, both written and verbal

Share the same Value Based Behaviors:

• People & Personal Growth
• Results Orientation & Safety Excellence
• Collaboration & Trust
• Empathy & Effective Communication
• Flexibility & Adaptability

Your Benefits:

• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance Plan
• Preferential household electricity plan
• Pension Plan

At METLEN, we combine industrial expertise with a global outlook to help shape a more sustainable future. As a FTSE 100 company listed in London, we operate across the Energy and Metals sectors, with activities spanning five continents and more than 40 countries. In 2025, we recorded consolidated revenue of €7.107 billion and EBITDA of €753 million, supported by a workforce of over 9,000 dedicated individuals.
From integrated energy solutions and renewable technologies to green metallurgy, critical metals and advanced manufacturing, our work addresses some of the most significant challenges facing industry today. Our people make this possible through innovation, teamwork and a commitment to safety and continuous improvement. At METLEN, you can contribute to projects with global reach while developing your skills and helping create lasting value.

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At Metlen we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.