APHI AURA | Floor Supervisor

APHI RESORTS is a new collection of uplifting resorts and part of Wavemaker Hospitality, a dynamic house of hospitality brands backed by more than 45 years of industry expertise, a portfolio of over 40 hotels, and a legacy of welcoming more than 500,000 guests each season.

With exceptional destinations including APHI AURA and APHI MIRA in Rhodes, and APHI KALLI in Crete, APHI RESORTS brings together authentic hospitality and inspiring guest experiences. As part of the Wavemaker Hospitality portfolio, alongside Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and AMOH, a Luxury Collection Resort, Rhodes, APHI RESORTS builds on a strong hospitality heritage while introducing a fresh approach to the guest experience.

We’re looking for motivated professionals who care about the details and want to keep learning. If you’re ready to grow your career, discover career opportunities at APHI RESORTS and apply now

APHI AURA located in Kolymbia, Rhodes currently seeks the position of the Floor supervisor.

POSITION SUMMARY:

• Reporting to the Executive Housekeeper / Assistant Ex. Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.


• Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department.


• Directs and works with employees to clean and maintain guestrooms and public space.


• Completes inspections of rooms and Public Areas and holds people accountable for corrective action.


• Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.


• Assists in ensuring guest and employee satisfaction while maintaining the operating budget.


• Document and resolve any issues and complete required paperwork.


• Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy.

Key Responsibilities:

• Support the Executive Housekeeper in supervising daily operations and leading the team.


• Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.


• Ensure all rooms and common areas are cleaned and maintained to high standards.


• Develop and implement cleaning procedures and protocols.


• Conduct quality control checks to ensure work meets established standards.


• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.


• Resolve customer complaints related to housekeeping services.


• Address maintenance issues and report to the maintenance department.


• Monitor and ensure compliance with occupational health and safety standards.


• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.


• Works effectively with the Engineering department on guest room maintenance needs.


• Oversees all lost and found procedures.

• Understands and complies with loss prevention policies and procedures.


• Ensures all employees have proper supplies, equipment, and uniforms.


• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.


• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.


• Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.


• Comply with all hotel policies, SOPs, and Brand Standards.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Displays professionalism and gains respect from others.

Requirements:

• Degree in Hospitality, Tourism, or a related field.


• Minimum of two years’ experience in the role of Housekeeping Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.


• Excellent command of English knowledge of additional languages is highly desirable.


• Proven experience in handling guest complaints and service recovery effectively.


• Strong leadership and team-coordination skills.


• Excellent communication, interpersonal, and problem-solving abilities.


• Flexibility to work shifts, including weekends and public holidays.


• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).


• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits:

• Advanced opportunities for professional growth


• Accommodation (if necessary) and board


• Participation in educational programs & trainings


• Diverse and multicultural environments


• Professional skills development