AMOH, a Luxury Collection Resort, Rhodes | Assistant to the Executive Housekeeper

Assistant to the Executive Housekeeper

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage.

Position Summary

• Reporting to the Executive Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.


• Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department and deputizes for the Executive Housekeeper in her absence.


• Directs and works with employees to clean and maintain guestrooms and public space.


• Completes inspections of rooms and Public Areas and holds people accountable for corrective action.


• Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.


• Assists in ensuring guest and employee satisfaction while maintaining the operating budget.


• Document and resolve any issues and complete required paperwork.


• Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy.

Key Responsibilities

• Support the Executive Housekeeper in supervising daily operations and leading the team.


• Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.


• Managing Housekeeping Operations and Budgets


• Ensures knowledge and understanding of OSHA regulations are up to date.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.


• Works effectively with the Engineering department on guest room maintenance needs.


• Oversees all lost and found procedures.


• Understands and complies with loss prevention policies and procedures.


• Ensures all employees have proper supplies, equipment, and uniforms.


• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.


• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.


• Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.


• Actively participate in departmental meetings to promote coordination, communication, and continuous improvement.


• Communicate relevant information effectively to supervisors, colleagues, and team members.


• Comply with all hotel policies, SOPs, and Brand Standards.


• Assists in supervising an effective inspection program for all guestrooms and public space.


• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.


• Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.


• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.


• Handles guest problems and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Displays professionalism and gains respect from others.

Requirements

• Degree in Hospitality, Tourism, or a related field.


• Minimum of two years’ experience in a role of Housekeeping Assistant / Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.


• Strong knowledge of PMS systems (preferably Opera).


• Excellent command of English knowledge of additional languages is highly desirable.


• Proven experience in handling guest complaints and service recovery effectively.


• Strong leadership and team-coordination skills.


• Excellent communication, interpersonal, and problem-solving abilities.


• Flexibility to work shifts, including weekends and public holidays.


• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).


• High attention to detail and commitment to delivering outstanding guest experiences.


• 
  
  Eligibility to work in the EU is essential. Candidates must hold a valid EU work and residence permit, as visa sponsorship is not provided.
  
  

Benefits

• Accommodation (if necessary) and board.


• Salary package, social insurance and other benefits according to Greek legislation.


• Opportunities to participate in professional training and development programs.


• Work in a multicultural and dynamic environment.


• Excellent career advancement opportunities within the organization.