Portfolio Management Officer

We are looking for a dynamic Portfolio Management Officer to join the Product Management team, reporting to the Product Management Lead. This role provides the coordination and operational support needed to run portfolio management effectively across the team. Key responsibilities include coordinating service lifecycle activities, supporting the implementation of portfolio initiatives, tracking and reporting roadmap progress, and organising team meetings, roadmap sessions and workshops. The ideal candidate has a can-do attitude, works independently, takes a pragmatic approach, demonstrates excellent administrative skills, is fluent in English, and communicates effectively with a wide range of stakeholders.

Key Responsibilities:

1. Process coordination and support:

• Coordinate and follow up on service development process activities on behalf of the Product Management team, ensuring that actions, dependencies and decisions are tracked to completion.


• As part of the service lifecycle, follow up with the relevant service owners on the availability and quality of required service deliverables, while keeping accountability with those owners.


• Provide logistical support for roadmap meetings and workshops.


• Support Product Managers in tracking portfolio and solution roadmap milestones, dependencies and deliverables; maintain status information without assuming ownership of roadmap priorities or investment decisions.


• Consolidate roadmap progress, risks and dependencies and report them to the Product Management Lead and relevant Product Managers.


• Coordinate and follow up with all stakeholders on process-related tasks and activities, maintaining a current view of progress, risks, dependencies and overdue actions.


• Maintain updated records and documentation related to the roadmap, ensuring accessibility and transparency.


• Coordinate all activities related to creation and updating of service documentation


• Assist with data collection, analysis, and report generation.


• Handle logistical aspects of service design, transition, and improvement initiatives.


• Foster strong working relationships with team members and stakeholders.

1. SPMO support:

• Act as a liaison between internal and external stakeholders


• Assist in preparing content for SPMO meetings and workshops (agenda, slide decks, working notes, …)


• Coordinate improvement initiatives related to portfolio management process


• Coordinate and schedule meetings, workshops, and stakeholder communications.


• Create meeting minutes, workshop reports, assign agreed upon tasks and follow-up on their progress.


• Demonstrate a 'can do' attitude and provide support wherever needed to achieve team goals.


• Facilitate onboarding and training of new stakeholders in our service portfolio management processes

1. Communication management:

• Coordinate the execution of communication plans for portfolio, service and roadmap initiatives in collaboration with the Product Management Lead, Product Managers, Product Marketing and other relevant stakeholders.


• Ensure all stakeholders remain informed about service updates, changes, and roadmap progress by curating our internal reporting.


• Draft content for our newsletters, updates, blog posts and other communication materials.

Qualifications:

• Proven experience in a similar role, preferably with an IT service provider.


• Proven experience with ITIL, preferably certified.


• Proven experience with Scrum and Agile methodology. Knowledge of Agile SAFe is a plus.


• Fluent in English, with excellent written and verbal communication skills.


• Capable of working both with technical and non-technical staff at all organizational levels


• Strong administrative skills including planning, project management and reporting


• Strong organizational and time-management skills.


• Punctual and able to manage multiple tasks efficiently.


• Ability to work collaboratively with diverse teams.


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.


• Experience in IT service management or a related field is a plus.

Personal Attributes:

• Proactive with a 'can do' attitude.


• Thrives in an environment which demands a high degree of self-sufficiency and self-management/organizing.


• Pragmatic with a practical approach to problem-solving.


• Possesses a keen eye for detail, is meticulous and punctual in delivering results.


• Excellent interpersonal skills


• You can build a network across the organization to deliver across domains. You use your persuasion and influencing skills to get required support as and when needed.