Laundry Supervisor

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Laundry Supervisor will be based on-site at the hotel in Elounda, Crete.

THE ROLE

As a Laundry Supervisor at Rosewood Blue Palace, you will play an important role in ensuring the smooth and efficient operation of the Laundry department, maintaining exceptional standards of garment care, cleanliness and service quality. Working closely with the Housekeeping team, you will oversee daily laundry operations, support and develop your team, and ensure that guest and hotel laundry services are delivered with the highest levels of care and attention to detail.

HOW YOU'LL MAKE THE PLACE

Operational Excellence & Service Standards:

• Supervise the daily operation of the Laundry department, ensuring efficient processing and timely delivery of guest laundry, dry-cleaning and hotel laundry services.
• Ensure all laundry activities are carried out in accordance with Rosewood brand standards, departmental procedures and established quality expectations.
• Monitor the quality of garment care, fabric treatment and laundry processes, conducting regular inspections to ensure consistent results.
• Ensure departmental procedures and operational guidelines are maintained, communicated and followed by all team members.
• Coordinate with the Laundry Manager to support the smooth flow of laundry operations and effective management of linen and uniform requirements.
• Maintain accurate departmental records, operational reports and inventory documentation, ensuring all required information is completed and submitted on time.

Resource Management & Operational Efficiency:

• Monitor linen, towel and uniform stock levels, maintaining accurate inventory records and appropriate par levels.
• Conduct regular stock checks and support scheduled inventories and stock reconciliations.
• Ensure laundry equipment and machinery are properly operated, maintained and regularly inspected.
• Maintain clean, organized and well-stocked laundry workspaces and storage areas.
• Ensure safe working practices, particularly in chemical handling, fabric care and equipment operation.

COULD THIS BE YOU?

• High school diploma or equivalent qualification; further education in Hospitality Management or a related field would be an advantage.
• Minimum of two years' supervisory experience in Laundry, Housekeeping or a similar hotel operational department; experience in a luxury hotel environment would be an advantage.
• Good knowledge of laundry operations, garment care, fabric treatment and professional cleaning procedures.
• Understanding of linen and uniform management, inventory control and stock monitoring.
• Knowledge of laundry equipment, safe chemical handling and relevant health and safety procedures.
• Strong leadership and interpersonal skills, with the ability to motivate, guide and develop colleagues.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and maintain attention to detail.
• Computer literacy and the ability to maintain accurate operational records and reports.
• Good command of English; additional languages would be an advantage.
• Flexible and proactive approach, with the ability to remain composed and make sound decisions in a fast-paced environment.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.