Guest Services (Groom) Agent | Mykonos

Guest Services (Groom) Agent

Season 2027 Location: Mykonos

ORA Hospitality is launching its flagship resort in Mykonos, Greece, scheduled for May 2027, and is currently building the team who will bring this project to life. The resort will mark the debut of a new ultra-luxury hospitality brand, currently under development. Located in the bay of Kalo Livadi, the property will feature 88 rooms and suites, alongside 5 private villas, specialty restaurants, wellness center, among other facilities.

ORA Hospitality is the luxury arm of ORA Developers, building a global portfolio of exceptional hotels and resorts designed to inspire how guests feel long after they leave. The collection includes the award-winning Silversands Grenada and Silversands Beach House in the Caribbean, with a growing pipeline of new destinations under development worldwide.

Joining ORA Hospitality means being part of an opening team and helping shape a brand from the ground up.

What you will do:

• Welcome guests upon arrival and assist with luggage handling, bell service, room escort, and departure arrangements.


• Safely operate golf cars for guest transfers and luggage/amenity transportation around the resort premises.


• Provide attentive assistance throughout the guest journey, responding promptly to requests and inquiries.


• Offer information and guidance regarding hotel services, facilities, operating hours, events and local destinations.


• Anticipate guest needs and accommodate special requests whenever possible, ensuring a personalized experience.


• Assist with luggage storage, deliveries, guest errands and other individual requests.


• Maintain a welcoming presence in the lobby and proactively offer assistance to guests.


• Handle guest concerns professionally and discreetly, coordinating with the relevant departments for prompt resolution.


• Work closely with Front Office, Concierge and other hotel teams to ensure seamless and consistent service.


• Maintain the highest standards of professionalism, grooming, discretion and luxury hospitality.

What you need to bring:

• Previous experience in Guest Services, Bell Services, Front Office or a similar guest-facing role, preferably in a luxury hotel.


• Valid driver’s license (required for operating golf cars).


• Degree or diploma in Hospitality, Tourism or a related field will be considered an asset.


• Excellent command of English; additional languages are an advantage.


• Strong communication and interpersonal skills with a genuine guest-focused mindset.


• Ability to deliver personalized, discreet and attentive service.


• Strong organizational skills, attention to detail and ability to respond effectively to multiple guest requests.


• Professional appearance, positive attitude and a strong team spirit.

What we offer:

• Competitive Compensation: Attractive salary package aligned with industry standards.


• Premium Accommodation: High-quality, comfortable living arrangements provided.


• Transportation Services: Transportation is provided to and from the hotel.


• Daily Meals: Nutritious meals are provided each day.


• Uniform Provision: Uniforms supplied and professionally laundered.


• Career Experience: Opportunity to work with a newly established global hospitality brand.


• Modern Work Environment: Excellent facilities in a newly constructed, state-of-the-art hotel.


• Professional Growth: Ongoing training and development programs to support career advancement.

All applications will be handled with the utmost confidentiality and evaluated solely on professional qualifications and merit. Our company is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace where every team member can thrive.

Eligibility to work in Greece is a prerequisite for all applicants.