Guest Services (Groom) Manager | Mykonos

Guest Services (Groom) Manager

Season 2027 Location : Mykonos

ORA Hospitality is launching its flagship resort in Mykonos, Greece, scheduled for May 2027, and is currently building the team who will bring this project to life. The resort will mark the debut of a new ultra-luxury hospitality brand, currently under development. Located in the bay of Kalo Livadi, the property will feature 88 rooms and suites, alongside 5 private villas, specialty restaurants, wellness center, among other facilities.

ORA Hospitality is the luxury arm of ORA Developers, building a global portfolio of exceptional hotels and resorts designed to inspire how guests feel long after they leave. The collection includes the award-winning Silversands Grenada and Silversands Beach House in the Caribbean, with a growing pipeline of new destinations under development worldwide.

Joining ORA Hospitality means being part of an opening team and helping shape a brand from the ground up.

What you will do:

• Oversee the daily operations of the Guest Services department, ensuring exceptional and personalized experiences for all guests.


• Lead, train, and motivate the Guest Services team, including Front Office, Concierge, and luggage/bell service staff, to maintain luxury brand standards.


• Coordinate and supervise luggage handling (bell desk operations) and the operation of golf cars, ensuring efficient guest arrivals, departures, and on-property transfers, while guiding the team in a supervisory and coordinating role.


• Handle guest inquiries, complaints, and special requests promptly, professionally, and with discretion.


• Coordinate closely with F&B, Housekeeping, Concierge, and other departments to ensure seamless service delivery.


• Monitor workflows, staff schedules, and departmental procedures to optimize efficiency and guest satisfaction.


• Prepare reports on guest feedback, service metrics, and operational performance for senior management.


• Implement service standards and best practices, ensuring consistent excellence across all guest touchpoints.


• Act as the hotel’s ambassador for guest experience, proactively anticipating and exceeding guest needs.

What you will bring:

• Minimum 3 years of experience in Guest Services, Front Office, or Guest Relations within a 5-star or luxury hotel environment.


• Excellent command of the English language; additional languages are an asset.


• Proven leadership and team management skills.


• Strong communication, organizational, and problem-solving abilities.


• High guest service orientation, with attention to detail and a proactive mindset.


• Ability to handle high-pressure situations calmly and professionally.


• Familiarity with PMS and guest management systems.


• Flexibility to work shifts, weekends, and public holidays as required.

What we offer:

• Competitive Compensation: Attractive salary package aligned with industry standards.


• Premium Accommodation: High-quality, comfortable living arrangements provided.


• Transportation Services: Transportation is provided to and from the hotel.


• Daily Meals: Nutritious meals are provided each day.


• Uniform Provision: Uniforms supplied and professionally laundered.


• Career Experience: Opportunity to work with a newly established global hospitality brand.


• Modern Work Environment: Excellent facilities in a newly constructed, state-of-the-art hotel.


• Professional Growth: Ongoing training and development programs to support career advancement.

All applications will be handled with the utmost confidentiality and evaluated solely on professional qualifications and merit. Our company is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace where every team member can thrive.

Eligibility to work in Greece is a prerequisite for all applicants.