Housekeeping Coordinator

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Housekeeping Coordinator will be based on-site at the hotel in Elounda, Crete.

THE ROLE

The Housekeeping Coordinator plays an essential role in ensuring the seamless day-to-day operation of the Housekeeping department at Rosewood Blue Palace. Working closely with the Housekeeping team and other hotel departments, this role supports the coordination of daily activities, oversees room status updates and guest requests, and ensures effective communication across the hotel.

HOW YOU'LL MAKE THE PLACE

Administrative & Operational Coordination:

• Support the daily administration of the Housekeeping department, maintaining accurate records, reports and operational documentation.
• Prepare and distribute daily housekeeping reports, ensuring accurate room status updates and effective coordination with the relevant departments.
• Monitor and update room availability and housekeeping status in the Property Management System (PMS).
• Assist with staff scheduling, attendance tracking and other departmental administrative activities.
• Monitor housekeeping work orders and maintenance requests, following up with Engineering to ensure timely resolution.

Guest Experience & Service Excellence:

• Coordinate daily room cleaning priorities and guest requests.
• Support the preparation of VIP, VVIP and special occasion arrivals, ensuring guestrooms and suites are tailored to guest preferences and Rosewood brand standards.
• Assist with room inspections and readiness checks, particularly for premium suites and luxury accommodations.
• Follow up on guest concerns and service-related requests, coordinating with the relevant teams to support effective service recovery.

Quality Assurance & Brand Standards:

• Support the implementation and monitoring of housekeeping quality standards in line with Rosewood brand expectations.
• Assist in tracking room inspection results, identifying quality deficiencies and coordinating appropriate follow-up actions.
• Support departmental audits, brand compliance reviews, Forbes Travel Guide and LQA assessments, as applicable.

COULD THIS BE YOU?

• High school diploma or equivalent qualification; a degree or diploma in Hospitality Management or a related field would be an advantage.
• Previous experience in a Housekeeping, hotel operations or administrative coordination role, preferably within a luxury hotel environment.
• Familiarity with hotel Property Management Systems (PMS), such as Opera or Opera Cloud.
• Proficiency in Microsoft Office applications, particularly Word, Excel and Outlook.
• Strong organizational and administrative skills, with excellent attention to detail and the ability to manage multiple priorities.
• Excellent verbal and written communication skills, with the ability to coordinate effectively across different departments.
• Understanding of housekeeping operations, room status management, inventory control and departmental procedures.
• High level of discretion and professionalism when handling confidential guest and hotel information.
• Proactive attitude with a willingness to take initiative, identify solutions and support continuous improvement.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.