Assistant Account Manager

Novatron SA | Chalandri, Athens | Full-time | On-site

About Us

At Novatron SA, we help businesses modernize their operations and advance their digital transformation through technology tailored to their needs. Our portfolio combines industrial solutions of coding & marking, robotics, machine vision along with automatic identification, barcode and mobility solutions, product coding and labeling, card technologies and electronic shelf labels. By connecting automation, data and everyday workflows, we help our customers improve efficiency, strengthen traceability and build smarter, more competitive businesses.

We work with internationally recognized technology manufacturers to deliver solutions tailored to each customer’s needs. From consultation and solution selection to implementation and after-sales support, we focus on building long-term partnerships and delivering practical business value.

As part of our commercial team, you will gain hands-on experience in B2B technology solutions, work closely with customers and experienced colleagues, and develop the skills to take the next step in your account management career.

Job Description

We are seeking a detail-oriented and proactive Assistant Account Manager to join our commercial team. In this role, you will support day-to-day account management by following up on customer inquiries and quotations, tracking orders and deliveries and coordinating the collection of required documentation.

You will act as a key point of contact between our customers, partners and internal teams, ensuring clear communication, timely follow-up and smooth coordination throughout the sales process. Your contribution will help us deliver reliable customer service and build strong, long-term business relationships.

· Support Account Managers in the day-to-day management of customer accounts.

· Respond to customer inquiries and follow up on quotations and pending requests.

· Prepare commercial quotations and coordinate with internal teams on pricing and product availability.

· Process and track sales orders, keeping customers informed of delivery timelines and order status.

· Collect and organize required documentation, including manufacturer certificates, product specifications and other supporting documents.

· Coordinate with customers, partners and internal teams to resolve issues and ensure smooth order fulfilment.

· Maintain accurate customer records, order details and sales activities in ERP/CRM systems.

· Assist with sales reports and preparation for customer meetings.

· Strong communication and interpersonal skills, with a customer-focused approach.

· Excellent organizational skills and attention to detail.

· Ability to manage multiple tasks, prioritize effectively and follow up consistently.

· Good command of Greek and English, both written and spoken.

· Proficiency in Microsoft Office, particularly Excel, Word and Outlook.

· A proactive approach to problem-solving and a collaborative mindset.

· Ability to handle customer and commercial information with professionalism and discretion.

· Previous experience in sales support, account coordination, customer service or a similar role.

· A degree in Business Administration, Economics or a related field.

· Familiarity with ERP and/or CRM systems.

· Experience in preparing quotations and processing orders.

· Experience in a B2B environment, ideally within the technology sector.

· Competitive remuneration package, depending on experience and qualifications.

· Performance bonus when agreed targets are met.

· Training on the products and solutions in our portfolio.

· The opportunity to develop your career in technology product management.