Hotel Operations Manager

Operations Manager

About us:

Nestled between the port and Chora of Ios, Liostasi is a distinguished member of Small Luxury Hotels of the World and Mr & Mrs Smith, offering a boutique retreat with 28 elegantly designed rooms. Rooted in Cycladic architecture, the hotel seamlessly blends traditional elements with modern aesthetics, featuring works by renowned Greek artists. At the heart of its F&B experience lies Grandma’s Restaurant, a multi-awarded culinary destination with 4 «Golden Chef Caps» and a «Top Notch» award, serving Mediterranean flavors with a creative twist. Complementing the experience, the Pool Bar offers refreshing cocktails against a breathtaking Aegean backdrop. Alongside the hotel, the Operations Manager will also oversee ONA, our standalone luxury villa on Ios, offering guests a private, fully serviced experience under its own distinct identity.

About the role:

The Operations Manager ensures the smooth daily operation of the hotel, coordinating all departments to deliver outstanding guest experiences. They implement strategies to maintain top service and cleanliness standards, improve efficiency, and maximize revenue while upholding the hotel’s reputation for excellence.

Key responsibilities:

• Work collaboratively with all supervisors and the owners to continually enhance and advance the hotel’s goals and operations.


• Ensure that the operations staff and supervisors are properly trained according to international five-star standards and able to carry out the operations of each function of their department.


• Motivate all staff members to provide top-level service to hotel guests.


• Review and respond to daily operational demands as needed.


• Conduct regular inspections and ensure physical facilities are kept in optimal condition.


• Maintain complete knowledge of: all hotel features and services, all room types and rates, special promotions, daily arrivals / departures / room availability, scheduled in-house group activities, handling VIP guests, as well as special requests and arrangements.


• Follow-up with Maintenance to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program.


• Monitor and reply to guest reviews on review platforms.


• Closely monitor departmental costs, highlight and look into any variances from budget.


• Ensure that employees comply with the employee standards and the hotel’s code of conduct and that the guests receive excellent customer service at all levels.

Qualifications:

• Excellent command of the Greek and English language


• Knowledge of a third language (e.g. French) will be valued accordingly.


• Preferably Degree in Hospitality/Tourism. MBA or Master’s Degree in a related field will be considered an asset.


• Very good knowledge of MS Office, Fidelio/Opera or similar PMS and Ai tools.


• Minimum 2–3 years as Hotel Operations Manager, or 4 years in another managerial position, in a 4–5 stars hotel or resort; boutique and/or SLH experience preferred.


• In-depth knowledge of Rooms Division operations, reservations and Food and Beverage.


• Excellent communication skills with a very strong customer-focused approach.


• Strong leadership and team building skills.


• Excellent decision-making skills.


• Hands-on approach, positive attitude and flexibility.


• Cost-conscious and able to maximize revenue.


• Youthful, dynamic and self-motivated.


• Dealing with all enquiries in a professional and courteous manner.

Benefits:

• Full year contract.


• Single accommodation with A/C & Wi-Fi access.


• Meals on duty.


• Opportunities for professional growth and development within the company.

All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​