L'Oréal Professional Products Beauty Advisor _ English Speaking Customer Support

Love sharing your beauty expertise? Bring it to an international customer experience team.

About the Job

We are currently hiring L’Oréal Professional Products Beauty Advisor!

Our L’Oréal Professional Products Beauty Advisors are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. You will support the Hair Color/Hair Care category by responding to stylists and consumers via multiple channels (including phone, email, chat, social media, and ratings & reviews) and providing expert knowledge to consumers and salons. We want people with personality, who love making an impact with every customer interaction, utilizing opportunities to build sustainable relationships and offer insights to the brands for continuous product and service improvements.

Benefits of L’Oréal Professional Products Beauty Advisor:

• Flexible schedules


• Competitive salary


• 20-26 paid days off per year


• Industry-leading benefits - Medical and life insurance


• Monthly meal vouchers


• Global incentive programs


• Amazing career growth opportunities

Working as a L’Oréal Professional Products Beauty Advisor, You Will:

• Assist all customers across multiple communication channels, including inbound calls, emails, chats, social media and ratings or reviews.


• Provide consumers with brand product knowledge and/or service information, educating them in the use of our products


• Be an active listener, act as a problem solver, and help resolve customer inquiries, ideally as the first point of contact resolving the issue in that one call.


• Provide a meaningful and positive experience with every customer interaction while maintaining a sense of urgency in responding to customer needs.


• Respond to contacts specifically from stylists and salon professionals, in addition to everyday consumers, via multiple channels including social media.


• Provide expert knowledge and support specifically focused on the Hair Color and Hair Care categories.

Working as a L’Oréal Professional Products Beauty Advisor, You Have:

• English Proficiency, voice and written communication


• A high school diploma (or equivalent).


• 6 months – 1 year of customer service experience.


• A typing speed of 35 wpm minimum


• A Cosmetology license (can be valid, previous, or inactive) Or 2 to 5 years of experience in a salon setting supporting hair color or demonstrating expertise in hair color.


• The ability to be consistently ready to work and on time as scheduled.


• The understanding you will be working on site at our state-of-the-art campus in Athens, Greece

Availability: Full-time (some shifts may depend on availability).

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

Ready to apply? Submit your application and one of our team members (including AI-powered) will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! By submitting your application, you are consenting to be contacted via the above communication channels.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.