Guest Experience Agent

About Elounda Beach Hotel & Elounda Bay Palace

Set in one of the world’s most beautiful locations, the Elounda Beach Hotel & Villas and Elounda Bay Palace fuse classic island architecture with first class luxury to create an exceptional experience.

We have been providing standards of excellence in the hospitality industry for more than 50 years and are proud that our legendary brand is recognized not only by our loyal guests but also by the most acclaimed global organizations in the tourism industry.

Requirements

• Greet guests upon arrival and make them feel welcomed.


• Meet and exceed guests’ expectations by anticipating the services they might require.


• Be a source of information to guests and promote hotel’s services and facilities or local unique experiences.


• Accommodate general and unique requests.


• Diffuse conflict or tense situations with guests.


• Build a long-term relationship with the clients.


• Excellent cooperation with other internal departments to ensure guest satisfaction.

Skills and qualifications

• Bachelor’s degree in Tourism or Hospitality Management.


• At least 2 years of previous service in a corresponding position in 5-star hotels.


• Excellent knowledge of English.


• Very good knowledge of German or/and French language and proven oral communication skills.


• Excellent computer skills.


• Previous service in customer service departments.


• Enthusiastic, friendly and communicative personality eager to be part of a growing team and focus on clients' high-quality service.


• Ability to communicate pleasantly with guests.


• Organizational skills, team spirit and cooperation.


• Flexibility and adaptability to demanding situations.


• Please note that Opera PMS knowledge is a plus.

What we offer

• Accommodation in a single or double room according to the level (in case the selected candidate comes from a different area).


• Car Parking - in case you have your own car.


• Company-provided shuttle transportation to and from the workplace.


• Free meals - even on your days off.


• Opportunities to work abroad during the winter, in one of the Leading Hotels of the World we exchange talents with.

How to Apply

Please forward your updated CV with recent photograph to

[email protected]

Only shortlisted candidates will be contacted. The closing date may be

subject to change.