Front Office Agent

About Elounda Beach Hotel & Elounda Bay Palace

Set in one of the world’s most beautiful locations, the Elounda Beach Hotel & Villas and Elounda Bay Palace fuse classic island architecture with first class luxury to create an exceptional experience.

We have been providing standards of excellence in the hospitality industry for more than 50 years and are proud that our legendary brand is recognized not only by our loyal guests but also by the most acclaimed global organizations in the tourism industry.

Requirements

• Warmly greet guests, ensure smooth check-ins and check-outs, and address their queries and requests proactively and effectively.


• Act as a cashier, receive payments and provide guests with invoices and billing information.


• Keep accurate guest records and provide information about resort amenities and local attractions.


• Communicate clearly with guests and ensure proper communication is transferred across all departments.


• Upsell to increase sales & maximize the resort’s revenue potential.

Skills and qualifications

• This role generally requires a relevant degree in Hotel/Tourism.


• Previous similar experience in a luxury hospitality environment is essential.


• Proficiency in English; knowledge of other languages such as German or French will be considered a plus.


• Excellent problem- resolution skills and ability to quickly work around different solutions are critical success factors for this role.


• Requires the ability to be flexible and adapt to change.


• Please note that OPERA PMS knowledge is a plus.

What we offer

• Accommodation in a single or double room according to the level (in case the selected candidate comes from a different area).


• Car Parking - in case you have your own car.


• Company-provided shuttle transportation to and from the workplace.


• Free meals - even on your days off.


• Opportunities to work abroad during the winter, in one of the Leading Hotels of the World we exchange talents with.

How to Apply

Please forward your updated CV with recent photograph to

[email protected]

Only shortlisted candidates will be contacted. The closing date may be

subject to change.