Complaints Operations Officer

We’re hiring: Complaints Operations Officer

At Eurolife FFH, we recognise that every customer interaction is an opportunity to build trust and strengthen our relationship with our customers. As a Complaints Operations Officer, you will play a key role in managing and resolving customer complaints with fairness, accuracy and professionalism, ensuring a consistent and positive customer experience.

If you are customer-focused, enjoy investigating and resolving complex issues, and take pride in delivering fair and high-quality outcomes, this is an opportunity to make a meaningful impact within a dynamic and collaborative environment.

As a Customer Complaints Officer, you will be responsible for:

• Managing and processing customer complaints received through all available communication channels, as well as GDPR-related requests.
• Investigating customer complaints and ensuring their timely and effective resolution.
• Preparing clear and professional written responses to customers.
• Communicating directly with customers when required and ensuring appropriate follow-up.
• Implementing the complaints handling process in accordance with internal policies and procedures.
• Collaborating with relevant Business Units to facilitate complaint resolution and improve customer experience.
• Preparing complaint-related data and reports and supporting the maintenance of departmental policies and procedures.
  
  

What We Are Looking For

• Bachelor's degree in Business Administration, Insurance Studies or a related field.
• Previous experience in customer service, complaints handling, operations or a similar role within the insurance or financial services sector will be considered an asset.
• Strong customer service orientation and commitment to delivering high-quality results.
• Excellent verbal and written communication skills in Greek, with a good command of the English language.
• Very good knowledge of insurance products and services, will be considered an advantage.
• Strong analytical, problem-solving and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Team player with a proactive and flexible approach to work.
  
  

What We Offer

At Eurolife FFH, you'll find more than a job. You'll find an environment where customer trust matters, collaboration is part of everyday life, and every concern is an opportunity to listen, improve and make a difference. Together, we're creating better customer experiences, one resolution at a time.

You will be supported with a competitive rewards package including,

• private medical insurance,
• pension plan participation,
• a performance-based bonus scheme,
• hybrid working arrangements,
• wellbeing initiatives and
• access to training and development opportunities.
  
  

Equal Opportunity Statement

We are committed to fostering an inclusive, respectful and fair recruitment process. We welcome candidates with diverse backgrounds, perspectives and experiences, and encourage you to apply if you meet the core requirements and are motivated by the opportunity, even if you do not meet every preferred qualification