Customer Service Agents - English Speakers
Hidd Group
Πλήρης απασχόλησηEnglish-Speaking Hair Care & Colour Advisor
Customer Service | Athens, Greece | Fully Onsite
Ready to step away from the salon floor without leaving hair behind? Join a specialist advisory team supporting customers and salon professionals in the USA. Use your professional haircare and colour expertise in a permanent, office-based customer service role.
The role
You’ll help customers understand professional haircare and colour products, offering clear, practical advice and resolving product-related enquiries.
Your responsibilities will include:
Supporting customers by phone, email and chat, and responding to ratings and reviews.
Providing specialist guidance on professional haircare and hair colour products.
Explaining product application, use and care routines.
Handling enquiries and resolving product-related concerns professionally.
What you need
You must have a cosmetology licence, active or inactive, and/or at least two years of proven salon experience involving practical hair colour work. Three to five years of relevant experience is ideal.
You’ll also need:
Strong knowledge of professional haircare and colour products.
Advanced spoken and written English; C1 level or above is recommended.
Confident communication skills and the ability to explain technical information clearly.
Availability to work onsite in Athens and support the USA market during evening hours.
Cosmetics retail, makeup-only or salon reception experience alone does not meet the requirements.
Salary and benefits
€1,300 gross per month, with 14 salary payments per year, plus bonuses.
€100 monthly meal voucher.
Private health insurance after one month.
Permanent employment contract.
Paid training from day one.
Location and working hours
Location: Athens campus, fully office-based.
Schedule: Monday–Friday, within the 16:00–01:00 Athens-time window.
Shift length: Eight-hour shifts; the exact shift and break arrangement within this window will be confirmed.
Start date: 30 November 2026.
Training
You’ll complete three weeks of training followed by two weeks of supported onboarding (“nesting”), all onsite and paid from day one. Daily training hours will be confirmed.
How to apply
Send your CV to [email protected] with the subject “Athens Hair Care Advisor”, or message us to express your interest.
Include:
Your salon background and years of hands-on hair colour experience.
Whether you hold a cosmetology licence, even if inactive.
Confirmation that you can start on 30 November 2026 and work onsite in Athens during the stated hours.
Applications close: 20 November 2026.
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