Technical Admin - Lefkosia

At Kotsovolos, we believe in your uniqueness and everything you have to offer!
Here, you create your own current!

Our achievements in numbers
3,000+ People | 100+ Stores | 2 Logistics Centers - 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill - our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units

Our purpose
Better Living. Everywhere. for Everyone!

Your everyday work-life

• Monitor Total Support deadlines according to contract terms
• Follow up pending cases awaiting spare parts
• Communicate with Call Center, Complaints Admin, suppliers and repair partners to resolve issues and accelerate repair progress
• Receive and deliver repaired products from suppliers and perform quantitative and qualitative receipt of customer products via courier or company-owned means
• Update CRM/RMA repair status on a daily basis for active cases
• Manage spare parts orders, monitor spare parts availability and check supplier spare part charges against approved offers
• Characterize problematic products and inform Store Directors on repair progress issues where needed

As an ideal fit, you should have

• High school diploma or equivalent
• Good computer literacy and confident use of Office tools
• Knowledge of returns and repair procedures
• Good understanding of SAP, RMA/CRM applications and Microsoft Dynamics
• Strong follow-up, accuracy and attention to detail.
• Customer-focused mindset and ability to coordinate effectively with suppliers, repair partners, Call Center, Complaints Admin and internal teams
• Ability to manage multiple open cases and deadlines in a structured way

What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Hybrid working model
• Internal wellbeing actions

Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.