Customer Success Manager
Digital Realty
Πλήρης απασχόληση
Αθήνα
Job Description
The Customer Audit Manager is responsible for managing the end-to-end customer audit process within a specific region, acting as the primary contact for both customers and internal teams. This role leads on-site customer audits, coordinates with cross-functional teams, and ensures all audit requests are handled efficiently and in line with expectations. The position supports the continuous improvement of audit databases and processes, participates in global audit communities, and interacts with various organizational levels. While the role does not have direct budget responsibility or direct reports, it is crucial for maintaining audit consistency and operational excellence.
Responsibilities
The Customer Audit Manager oversees all aspects of customer audits, from initial request through completion, ensuring that each audit meets both customer and internal standards. They facilitate collaboration among teams such as Operations, Sales, Quality, and Compliance, acting as the main point of contact throughout the audit process. The manager leads on-site audits, coordinates logistics, and ensures timely communication and documentation. They also contribute to the ongoing improvement of audit processes and databases, sharing best practices within the global audit community. The role requires frequent interaction with stakeholders at multiple organizational levels and a focus on continuous improvement. Maintaining confidentiality and high ethical standards is essential, as is the ability to travel within the subregion for audits.
Qualifications
Bachelors degree in Business, IT, Engineering, or related discipline or equivalent work experience in audit management and control. 4-7 Years of experience in audit, compliance, or related roles, preferably in service companies such as utilities, data Centers, IT, or telecommunications. Experience working cross-functionally with Operations, Implementation, Sales, and Finance teams. Proven ability to manage and lead audit processes and coordinate among multiple stakeholders. Advanced organizational, reporting, and documentation skills. High standard of ethics and confidentiality.
The Customer Audit Manager is responsible for managing the end-to-end customer audit process within a specific region, acting as the primary contact for both customers and internal teams. This role leads on-site customer audits, coordinates with cross-functional teams, and ensures all audit requests are handled efficiently and in line with expectations. The position supports the continuous improvement of audit databases and processes, participates in global audit communities, and interacts with various organizational levels. While the role does not have direct budget responsibility or direct reports, it is crucial for maintaining audit consistency and operational excellence.
Responsibilities
The Customer Audit Manager oversees all aspects of customer audits, from initial request through completion, ensuring that each audit meets both customer and internal standards. They facilitate collaboration among teams such as Operations, Sales, Quality, and Compliance, acting as the main point of contact throughout the audit process. The manager leads on-site audits, coordinates logistics, and ensures timely communication and documentation. They also contribute to the ongoing improvement of audit processes and databases, sharing best practices within the global audit community. The role requires frequent interaction with stakeholders at multiple organizational levels and a focus on continuous improvement. Maintaining confidentiality and high ethical standards is essential, as is the ability to travel within the subregion for audits.
Qualifications
Bachelors degree in Business, IT, Engineering, or related discipline or equivalent work experience in audit management and control. 4-7 Years of experience in audit, compliance, or related roles, preferably in service companies such as utilities, data Centers, IT, or telecommunications. Experience working cross-functionally with Operations, Implementation, Sales, and Finance teams. Proven ability to manage and lead audit processes and coordinate among multiple stakeholders. Advanced organizational, reporting, and documentation skills. High standard of ethics and confidentiality.
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