Customer Support / Student Success Manager
DMA Academy
Πλήρης απασχόληση ΜακρινόςStudent Success Manager – DMA Academy
Location: Greece
Work Type: Fully Remote
Hours: 4 hours per day
Working Hours: 7:30 AM – 11:30 AM Greece time
Australian Hours: Approximately 2:30 PM – 6:30 PM Melbourne/Sydney time
English Requirement: Excellent / near-native written and spoken English
DMA Academy is looking for a Student Success Manager based in Greece to join our team and help make sure our students have an outstanding experience from the moment they join.
This is not a sales role.
Your job is to support our students, keep them happy and engaged, answer their questions, and make sure they always feel like there is someone available to help them throughout their journey with DMA Academy.
About DMA Academy
DMA Academy is an online digital marketing education and mentorship program operated by Digital Marketers Australia.
We help students develop practical digital marketing skills through online training, live coaching, mentorship and ongoing support, with the goal of helping them create new career and income opportunities.
About the Role
This is a highly people-focused position.
You will work directly with new and existing students through:
Video and phone calls
Email
Live chat
Online community communication
Regular student check-ins
A big part of your role is making sure our students feel supported, heard and looked after.
We want every student to feel like they have someone they can reach out to when they have a question, need help, aren't sure what to do next, or simply need some extra encouragement.
You will also help identify students who may be falling behind and proactively reach out to help get them back on track.
Working Hours
This is a 4-hour-per-day remote position.
Your normal working hours will be:
7:30 AM – 11:30 AM Greece time
This is approximately:
2:30 PM – 6:30 PM Melbourne/Sydney time
These hours are important because they allow you to be online during the Australian afternoon and communicate directly with our students and team.
Please only apply if you are comfortable consistently working these morning hours in Greece.
The exact Australia/Greece time difference can shift slightly during the year due to daylight saving time.
Remote Work Requirements
Because this is a fully remote, student-facing role, it is very important that you have a professional working environment.
You must have:
A stable and reliable internet connection
A quiet place to work
An environment where you can comfortably take phone and video calls
Minimal background noise and distractions during working hours
A reliable computer and headset or microphone
The ability to stay focused and available during your scheduled 4-hour shift
You should also be comfortable using common online technologies such as:
Zoom
Email platforms
Google Docs and online documents
Live chat systems
Online calendars and scheduling tools
Video calling and messaging platforms
Experience using CRM systems is helpful, but not required.
We will provide training on the CRM and internal systems we use, so you do not need previous experience with our specific software.
What matters most is that you are comfortable learning and using online tools.
Your Responsibilities
Welcome and onboard new DMA Academy students
Make sure new students understand how the program works and what they should do first
Conduct regular student check-ins
Respond to students through live chat and email
Speak with students through video and phone calls when required
Answer questions and help students find the right resources
Monitor student progress and engagement
Proactively contact students who may be falling behind
Encourage students to participate in coaching sessions and complete their training
Help students stay accountable to their goals
Make students feel supported and comfortable asking for help
Identify issues or concerns and communicate them to the wider DMA Academy team
Collect student feedback
Help us continuously improve the student experience
Who We're Looking For
You should be:
Excellent at speaking and writing in English
Comfortable having natural conversations with Australian students
Friendly, warm and approachable
Someone who genuinely enjoys helping people
Confident speaking on Zoom, video calls and phone calls
Organised and reliable
Proactive with communication and follow-up
Patient and good at explaining things clearly
Comfortable working independently
Comfortable learning and using online software
Able to work from a professional, quiet environment
Able to make students feel comfortable, supported and looked after
Previous experience in customer success, customer support, student support, account management, education, hospitality, recruitment or coaching would be highly regarded.
Digital marketing experience is helpful but not essential, as training will be provided.
This Is NOT a Sales Position
You will not be responsible for selling DMA Academy.
The focus of this position is support, communication and student success after someone has joined the program.
We are looking for someone who enjoys building relationships with people and takes pride in providing a great customer experience.
How to Apply
Please submit:
Your CV/resume
A short written introduction about yourself
Your current location in Greece
Details about any previous customer, client or student-facing experience
A brief explanation of why you think you'd be suited to this role
A 60-second introduction video
60-Second Introduction Video
As communication is such an important part of this role, all applicants must include a short 60-second video introducing themselves.
There is no need for professional equipment, editing or a formal presentation.
You can simply film it on your phone, laptop or webcam.
Tell us:
Who you are
Where in Greece you're based
A little about your previous experience
Why you think you'd be a good fit for a Student Success role
We're not assessing your video production skills. We simply want to get a feel for your personality, communication style and English proficiency.
Applications without an introduction video will not be considered.
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