Training Supervisor

Job Title

Training Supervisor

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Main Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the
• organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
  
  

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Ability to mentor, coach and provide direction to a team of employees.
• Self-starter, sense of urgency, and works well under pressure.
• Ability to foster a sense of professionalism and relationship building for self and team.
• Strong attention to detail.
• Ability to work a flexible schedule.
• Occasional travel.
  
  

Why Join Us?

Work with a globally recognised technology brand

Lead large-scale, high-performing sales organisations

Influence commercial strategy and business outcomes

International and collaborative working environment

Significant career development and leadership growth opportunities

Competitive salary, bonus structure, and benefits package

Relocation support available

Be part of an organisation that rewards innovation, performance, and leadership excellence

Location

Athens, Greece

On-Site Role

[INTERNAL ONY]

Requirements

• KPI Performance above Teams Average in the last 6 months
• No absenteeism in the last 6 months
• No disciplinary actions for the last 6 months