BI Analyst (English C1)

Job Title

BI Analyst (English C1)

Responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting.

Essential Functions/Core Responsibilities

• Automation of reports from internal and client systems and distribute reports to relevant stakeholders.
• Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.
• Add and enhance existing reporting solutions making report modifications.
• Identifies key issues and patterns from partial/conflicting data.
• Partner with business to communicate, coordinate the retrieval, processing and distribution of reports.
• Reconcile databases and resolve any discrepancies.
• Develop and maintain efficient performance reporting processes, databases and structure integrity.
  
  

Requirements

• 1-2 years of experience as BI Associate/ Data Analyst/Business Analyst is required
• Bachelor's Degree preferred
• Excellent communication skills, both written and verbal in English (C1)
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Self-starter, strong sense of urgency, and works well under pressure.
• Excellent attention to detail.
• Experience with BPO business preferred
• Knowledge of data transformation tools (Power Pivot, ETL, RDBMS, and Data Visualization) is required
• Knowledge of M Language, T-SQL, SQL is preferred.
• Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo)
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong attention to analytics and data management.
• Sense of professionalism and ability to develop relationships.
• Willingness to work on site from our office in Athens during business hours Mon-Fri