Front Office Agent_Folegandros
HotelBrain
Πλήρης απασχόληση
Αθήνα
Front Office Agent
Reports to: Front Office Manager
Position description:
- Prompt and efficient completion of all Front Office duties (check in, check out, invoicing, call center, guest assistance with requests and complaints, Concierge)
- Daily preparation of reports
- Demonstrate exceptional guest service, being proactive in all guests’ requirements & requests, with their prompt & successful resolution
- Provide a friendly & warm welcome and service to all guests
- Friendly & warm cooperation with all colleagues and department heads
- Maintain the Front Desk in a professional order
Qualifications:
- Previous experience of 2 years in a similar position within a 5* property
- Computer literacy & knowledge of Hospitality PMS software (Protel)
- Fluency in Greek & English, extra languages are considered a plus
- Strong problem-resolution, organizational & multitasking abilities
- Punctual, well-groomed with strong interpersonal and communication skills
- Friendly & kind personality, with team spirit
- Degree in Hospitality / Tourism would be desirable
What we offer:
- continuous training
- highly competitive salaries depending on qualifications
- high quality accommodation and food conditions
- a pleasant working environment
If you consider yourself suitable to become part of our family by providing high quality services in a friendly working environment, we will be happy to receive your CV.
All applications are confidential and will be treated with the utmost discretion.
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