Housekeeping Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life. 

The Housekeeping Manager will be based on-site at the hotel in Elounda, Crete. 

THE ROLE

Support the Director of Housekeeping in the day-to-day leadership of all housekeeping operations, ensuring every guestroom, suite, and public space reflects the highest standards of cleanliness, order, and brand integrity. Act as the operational anchor of the department, bridging strategy with execution and ensuring team performance, guest satisfaction, and Forbes and LQA standards are consistently met.

To manage an efficient housekeeping department ensuring that good lines of communication both internally and externally are achieved with all associates and hotel guests.

HOW YOU'LL MAKE THE PLACE

Financial

·         Support budget monitoring and cost control within the department, flagging variances and recommending corrective actions to the Director of Housekeeping.

·         Assist in controlling labour deployment in line with occupancy forecasts, ensuring productivity without compromising service quality.

·         Monitor consumption of cleaning supplies, chemicals, guest amenities and linen, minimizing waste and managing inventory levels effectively.

·         Participate in stocktaking and procurement processes, ensuring purchase orders are raised in a timely and cost-efficient manner.

Operations

·         Oversee and coordinate the daily housekeeping operations across guestrooms, suites, villas, corridors, back-of-house areas, laundry, and public areas.

·         Conduct daily inspections of guestrooms and public areas, ensuring compliance with Rosewood Brand Standards, Forbes Travel Guide, and LQA audit criteria.

·         Manage room assignment and daily scheduling of all housekeeping attendants, ensuring efficient workload distribution aligned with occupancy levels.

·         Coordinate with Front Office on room status, prioritization of arrivals, room moves, and VIP preparations.

·         Oversee the preparation and execution of VIP, SAG, and long-stay guest rooms, ensuring a personalized and detail-oriented approach.

·         Respond swiftly and effectively to guest complaints or service recovery situations, escalating to the Director of Housekeeping where appropriate.

·         Ensure all Lost & Found procedures are followed accurately, maintaining records and coordinating with Guest Relations.

·         Monitor and enforce health, safety, and fire safety policies across the department.

·         Liaise with Engineering on maintenance issues in guestrooms and public areas, following up to ensure timely resolution.

·         Maintain proper care and documentation of all furniture, fixtures, and equipment under the department's responsibility.

·         Coordinate deep cleaning, seasonal projects, and room maintenance programmes with relevant stakeholders.

·         Ensure all equipment and chemicals are used appropriately. 

·         Perform ongoing training of the team and ensure monthly training goal is achieved. 

·         Support the Director of Housekeeping in departmental meetings with the team and any other management call/meetings. 

Team

·         Through people leadership, provide others with a clear direction and sets appropriate standards of behavior. Motivate and empower others (leaders and associates) by delegating work appropriately. Provide associates with development opportunities and support. Builds capable and diverse teams.

·         Foster the development of a positive work environment for the department’s associates. Mentor all levels through formal and informal meetings, discussions and performance feedback. 

·         Establish and maintain effective internal communications and meeting structures to ensure optimum teamwork and productivity.

·         Proactively drive high levels of associate engagement by ensuring regular conversations and communication through department meetings, one to ones, performance appraisals and all associate meetings.

·         Foster a culture of recognition by promoting hotel recognition programmes and divisional incentives.

·         Maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent & Culture Department.

·         Operate an efficient and well-organized department, ensuring all associates are well trained and highly motivated.

·         Take an active role in ensuring compliance with training requirements in conjunction with Talent & Culture.

·         Actively participate in recruitment and succession planning, ensuring the right people are in the right roles, to meet both current and future needs. 

·         Model the company culture, vision, mission and core values at all times, actively driving the vision and values across the hotel.

COULD THIS BE YOU?

·         Well-developed leadership competencies:

o   Initiative- ability to decide and initiate action.

o   Strategic thinking- ability to formulate strategies and methodically solve problems. 

o   Business acumen- entrepreneurial mindset and commercial thinker.

o   People leadership- leads by example, promoting a clear sense of purpose to associates.

·         Well-developed communication and presentation skills (written / verbal). 

·         Effective relationship management skills (internal / external) 

·         Strong guest centricity skills. 

·         Exceptional level of attention to detail and meticulousness.

·         Previous experience leading a large housekeeping team in a luxury environment.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.