DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)
The Career Nest
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
(Please read carefully: This is an on-site position with no relocation support. Only candidates already based in or self-relocating to Athens and meeting language criteria will be considered.)
KEY REQUIREMENTS & CONDITIONS (Must-Haves):
KEY REQUIREMENTS & CONDITIONS (Must-Haves):
- Languages: C1 or higher proficiency in Danish (near-native fluency preferred) and strong English skills for training and tools.
- Location: Athens, Greece (Piraeus facility).
- Work Model: 100% On-site.
- Relocation Support: Not included (Candidates must already reside in Athens or manage their own relocation).
- Schedule: Monday to Friday, 10:00 – 18:00 (Fixed schedule, weekends off).
- Gross Salary: 1,300 EUR gross/month.
- Contract: 8-month contract duration.
- Productivity Bonus: Opportunity to earn up to 180.00 EUR gross per month, subject to target achievement.
- Onboarding: Comprehensive 5-day nesting period to ensure a smooth start.
- Supportive Environment: Learning curve of 2–4 months with ongoing support.
- Culture: Engaging bimonthly company events.
- Performance Metrics: Clear evaluation based on Customer Satisfaction (CSAT) and Quality Assurance (QA) scores.
- Act as the primary point of contact for business customers, providing support mainly in Danish.
- Handle inbound calls, live chats, and emails regarding business accounts and POS payment terminals/devices.
- Resolve inquiries efficiently, escalate complex technical or transactional issues, and maintain end-to-end follow-up until full resolution.
- Navigate multiple software platforms and adapt swiftly to regularly updated banking processes and tools.
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