Team Lead - Customer Care & Compliance
Otis Elevator Co.
Πλήρης απασχόληση
Αθήνα
Date Posted:
2026-09-04
Country:
Greece
Location:
Athens
Otis is growing and looking for a Customer Care & Compliance Team Lead in Athens, Greece.
What will you do?
As Customer Care & Compliance Team Lead, you will be responsible for leading two important operational support teams within Otis Greece: our Customer Care Team and our Certification & Registration Administration Team.
You will ensure that customer inquiries and complaints are handled efficiently and professionally, while also overseeing the administrative processes required for elevator certifications and registrations with local authorities.
By coordinating teams, supporting process improvements, and fostering collaboration across departments, you will play a key role in delivering an excellent customer experience and ensuring compliance with local requirements.
Your Responsibilities
You are an organized and proactive professional who enjoys supporting people, improving processes, and ensuring things run smoothly behind the scenes.
You are comfortable working with different stakeholders, managing multiple priorities, and finding practical solutions to everyday challenges.
What do we expect from you?
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-09-04
Country:
Greece
Location:
Athens
Otis is growing and looking for a Customer Care & Compliance Team Lead in Athens, Greece.
What will you do?
As Customer Care & Compliance Team Lead, you will be responsible for leading two important operational support teams within Otis Greece: our Customer Care Team and our Certification & Registration Administration Team.
You will ensure that customer inquiries and complaints are handled efficiently and professionally, while also overseeing the administrative processes required for elevator certifications and registrations with local authorities.
By coordinating teams, supporting process improvements, and fostering collaboration across departments, you will play a key role in delivering an excellent customer experience and ensuring compliance with local requirements.
Your Responsibilities
- Lead and support the Customer Care Team, ensuring high-quality service for customers and internal stakeholders.
- Oversee the handling of customer inquiries, requests, and complaints, ensuring timely resolution.
- Coordinate the activities related to elevator certifications with external certification bodies.
- Ensure the timely registration of elevators with municipalities and other relevant authorities.
- Support and guide the Certification & Registration Administration Team in their daily activities.
- Monitor team performance, workload, and service quality.
- Identify opportunities to improve administrative processes and operational efficiency.
- Collaborate closely with Field Operations, Sales, and other departments to support business needs.
- Promote a customer-focused culture and continuous improvement mindset within the teams.
You are an organized and proactive professional who enjoys supporting people, improving processes, and ensuring things run smoothly behind the scenes.
You are comfortable working with different stakeholders, managing multiple priorities, and finding practical solutions to everyday challenges.
What do we expect from you?
- Bachelor's degree or equivalent professional experience.
- Previous experience in administration, customer service, operations support, or a similar environment.
- Experience coordinating work, projects, or small teams is considered an advantage.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and deadlines.
- Good communication and interpersonal skills.
- Customer-oriented mindset and problem-solving approach.
- Proficiency in Microsoft Office applications.
- Good command of Greek and English.
- The opportunity to lead two essential operational support functions within a global industry leader.
- A collaborative and supportive working environment.
- Training and development opportunities.
- Modern working tools and resources.
- Competitive salary and benefits package.
- The opportunity to contribute to process improvements and make a visible impact on our business.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
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