Operation Manager

For more than 60 years, the Divani Collection Hotels have been exemplary in serving the concept of Greek hospitality.

We are interested in adding to our team a passionate Operations Manager!

DUTIES AND RESPONSIBILITIES:

• In charge of the overall operation of the Hotel. Special attention to the F&B operations & quality results following company’s budget, directives and procedures.


• Out on the floor front and back of house on a regular basis speaking with guests and operational HoDs and personnel members, to understand business needs and assess operational opportunities.


• Daily follow up of occupancy and planning ahead


• Daily check and follow up of operation procedures


• Ensure good coordination and communication within departments


• Ensure the smooth running of H&S procedures


• Quality systems preparation in close cooperation with Quality Manager of Hotel


• Anything else not noted above related to the improvement of guest satisfaction and hotel’s profitability.


• Everything else related to the achievement of the Quality and Financial targets of the hotel


• Implements and maintains effective open-door communication system that encourages feedback and interaction between all departments.


• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care.


• Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or related issues.


• Ensures SOP implementation in all departments and checks the same during routine operational checks. Keeps operations teams focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of operational goals..


• Participates in public space walk-throughs with Engineering, F&B, Spa & Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place


• Participates in meeting planner site visits or inspections and prepares operations team for the same.


• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment and team spirit.


• Delegates operational duties and projects with consistent follow up.


• Assists Hotel Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations.


• Collaborate with the sales, marketing, and revenue management teams to create effective strategies.


• Interacts with the general public, customers, employees, homeowners with professionalism, tact and courtesy.

Reports to: Hotel Manager

PREREQUISITES – QUALIFICATIONS:

• Experience of at least 2 years in equivalent position or 5 years as an FOM or F&B Director


• Bachelor’s Degree or higher in Tourism studies


• Excellent written and verbal Greek & English communication skills are required.


• Able to work independently and make the right decisions for the business.


• Ability to solve problems, to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner.

All applications will be strictly confidential based on the EU regulation 2016/679, GDPR, according to legislation on personal data protection.