Customer Support Team Leader (Turkish Speaker)

Job Title

Customer Support Team Leader (Turkish Speaker)

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Lead, motivate, and support a team of customer support representatives to achieve performance and quality goals
• Monitor daily operations to ensure service levels, productivity, and customer satisfaction targets are met
• Provide regular coaching, feedback, and performance reviews to team members
• Analyze team performance metrics and identify opportunities for improvement
• Collaborate with internal stakeholders to improve processes, workflows, and customer experience
• Ensure compliance with company policies, procedures, and service standards
• Prepare and create WBRs and MBRs
• Foster a positive, collaborative, and results-driven team culture
• Managing team coordination for back office tasks at the same time as live contact handling
• Perform quality evaluations as well as deep dives on contacts handled
  
  

Candidate Profile

• Fluency in English (B2 and above) and Turkish (C1), both written and spoken.
• German fluency will be considered as a plus.
• Previous experience in customer support, customer service, or contact center operations
• Prior experience in a team leader, supervisor, or people management role, training and quality is considered an advantage
• Strong leadership, coaching, and communication skills
• Ability to manage performance, motivate teams, and drive results
• Strong organizational skills and attention to detail
• Ability to work on site in Athens office with the possibility of a hybrid model following a successful probation period
  
  

Why Choose Us?

• Stable Future: Secure your career with an indefinite contract and enjoy 14 salaries per year.
• Financial Growth: Competitive remuneration and monthly performance bonuses.
• Everyday Benefits: Daily meal vouchers with Up Hellas Mastercard.
• Health Coverage: Additional health package.
• Global Career Pathways: Opportunities for international career advancement.
• Vibrant Community: Participate in exciting employee events and enjoy our lively culture.
• Wellness Focus: Access a free gym and wellness activities, and unwind at our rooftop cinema with Acropolis views.