Continuous Improvement Trainer
Sani/Ikos Group
Πλήρης απασχόληση
Θεσσαλονίκη
Department
Sales
Location - Workplace type
Thessaloniki - Greece
Employment type
Indefinite
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose, not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings almost annually, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Collect and analyze customer experience issues across the organization, sort and prioritize them based on impact and urgency, and develop structured action plans to resolve them.
Coordinate with Sani & Ikos stakeholders to ensure the smooth execution of continuous improvement projects and action plans.
Gather, categorize, and prioritize feedback related to knowledge materials, and implement updates in collaboration with relevant stakeholders.
Provide backup support for training delivery, including administrative preparation (attendance sheets, IT access) and the delivery of initial and ongoing training sessions as required.
Provide training follow-up and operational support by measuring training effectiveness, identifying strengths and development areas, and implementing tailored support plans with Supervisors and Managers.
Act as a key enabler in driving continuous improvement within CRS operations, while reporting directly to the Training Manager.
What will you bring?
Previous experience in training, quality assurance, continuous improvement, or customer service operations, preferably within hospitality or contact center environments.
Strong analytical skills with the ability to collect, interpret, and prioritize data to identify improvement opportunities.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively across different teams and levels of the organization.
Strong organizational and project management abilities, with the capability to manage multiple priorities and deliver results within deadlines.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to create reports, presentations, and training materials.
Fluent English language skills (written and spoken); additional languages will be considered an asset.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package
Private health insurance
Flexible working model
Sales
Location - Workplace type
Thessaloniki - Greece
Employment type
Indefinite
Who do you want to become?
Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose, not “just another job”?
At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings almost annually, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.
Your main purpose
Collect and analyze customer experience issues across the organization, sort and prioritize them based on impact and urgency, and develop structured action plans to resolve them.
Coordinate with Sani & Ikos stakeholders to ensure the smooth execution of continuous improvement projects and action plans.
Gather, categorize, and prioritize feedback related to knowledge materials, and implement updates in collaboration with relevant stakeholders.
Provide backup support for training delivery, including administrative preparation (attendance sheets, IT access) and the delivery of initial and ongoing training sessions as required.
Provide training follow-up and operational support by measuring training effectiveness, identifying strengths and development areas, and implementing tailored support plans with Supervisors and Managers.
Act as a key enabler in driving continuous improvement within CRS operations, while reporting directly to the Training Manager.
What will you bring?
Previous experience in training, quality assurance, continuous improvement, or customer service operations, preferably within hospitality or contact center environments.
Strong analytical skills with the ability to collect, interpret, and prioritize data to identify improvement opportunities.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively across different teams and levels of the organization.
Strong organizational and project management abilities, with the capability to manage multiple priorities and deliver results within deadlines.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to create reports, presentations, and training materials.
Fluent English language skills (written and spoken); additional languages will be considered an asset.
What we offer
Team
Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow
Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care
Competitive remuneration package
Private health insurance
Flexible working model
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