Facility & Field Engineer

Role Purpose

The Field Services team is responsible for the delivery of services all over the region for field, fibre and facilities. We cover all technologies (infrastructure, transmission, IP and Voice) and follow structured processes to provide our customers with fast delivery timescales while guaranteeing a quality level compliant with Interoute’s goals of performance and cost effectiveness.

The Field & Facility Engineer is responsible for autonomously delivering the day to day facility & field activities associated with implementation and network build projects, for both internal and external customers.

Key responsibilities

• To produce, maintain, manage and report upon network build and customer projects
• Support the development and design of the network and its expansion
• To carry out network migration activities (outside normal hours, on an occasional basis)
• To ensure that all design changes, works documents, new network deployment and customer deployments are executed as per design process.
• To provide local multi-vendor telecom field operations and maintenance services, in order to ensure industry leading service performance.
• To support and ensure a smooth customer experience in conjunction with the Pre-Sales, Service Delivery and Post-Sales teams for all regional orders.
• Manage and maintain integrity of data in the EXA systems
• Ensure projects within remit are delivered to technical standards
• Support facilities equipment installations for products and customers within assigned sites and perform facilities related Planned Works raised by the Network Operations Centre as required.
• Act as key Delegate and Escalation partner for Field for the country.
• Provide training and mentoring to Field team members.
• Provide support to Pre-sales & Bid management for quotations and large opportunities.
• Assist with general improvement by providing feedback on snags as well as challenging the process and systems and sharing ideas on ways to develop efficiency.
• Support the Network Operating Centre (NOC) as needed to maintain facility and network continuity.
• To ensure good quality network as built design handover to Network Operations.
• To assist NOC with escalations to local suppliers during service delivery and all operational stages when required.
• As part of On Call support rota enabling 24x7 cover to fulfil operational activities.
• Ensure suppliers work in accordance with local safety and security rules.
• Other tasks as may be required by management

Individual Profile

• Experience in the field of network build.
• Delivery of carrier class telecoms network services.
• Good knowledge of Field, Facilities and Service delivery activities.
• Project management abilities
• Self-motivated with good organisational and communication skills.
• Able to operate in a cross-functional matrix-management environment.
• Team player.
• Engineering qualifications ideally degree in Telecom Engineering or equivalent
• General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues.

Our Working Environment

We are committed to working in the location where we do our best work.

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.

Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.

All successful applicants will go through background screening.